Job Title: Technology Services Engineer – MSP

Work Location: Gainesville, FL

Direct Hire

 

Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We’re seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.

This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You’ll serve as the primary technical liaison for key accounts—solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.

 

What You’ll Do:

• Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
• Build trusted client relationships through clear communication and solution-oriented engagement.
• Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms.
• Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
• Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
• Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
• Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
• Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
• Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
• Mentor junior engineers and share best practices to improve team knowledge and performance.

 

What You’ll Bring:

• Proven experience managing client relationships in a technical or managed services setting.
• Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity.
• Demonstrated success in technical project leadership and client-facing solution delivery.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms.
• Strong time management and multitasking skills to balance multiple clients, tickets, and projects.
• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.

 

Why You’ll Love Working Here:

• Partner directly with healthcare organizations whose technology impacts real patient outcomes.
• Work alongside skilled engineers and service leaders who value collaboration and innovation.
• Engage in technically challenging, meaningful work where your expertise drives results.
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays

 

Immediate need for a Junior Network Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Job Title: Junior Network Engineer

Join a fast-growing healthcare IT Managed Services Provider delivering secure, reliable technology that keeps healthcare providers focused on exceptional patient care. We’re looking for a Junior Network Engineer who’s eager to learn, collaborate with senior engineers, and grow into a key contributor supporting client network environments.

What You’ll Do

As a Junior Network Engineer, you’ll help monitor, maintain, and troubleshoot network infrastructure across multiple client environments. You’ll gain hands-on experience working with firewalls, switches, wireless systems, and security technologies while learning from experienced engineers in a dynamic healthcare IT setting.

Key Responsibilities:

• Monitor network performance and availability; identify and resolve connectivity or latency issues.
• Support and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
  
• Assist in implementing and maintaining network security measures to protect client environments.
  
• Collaborate with senior engineers to document network configurations, policies, and procedures.
  
• Provide Tier 1–2 technical support and escalate complex issues as needed.
  
• Participate in troubleshooting network events using best practices and tools such as Auvik, Wireshark, and SolarWinds.
  
• Help implement network segmentation (VLANs, DHCP, DNS) and ensure stability through proactive maintenance.
  
• Stay current on emerging technologies and contribute to continuous improvement initiatives..

What You’ll Bring:

• Proficiency in networking protocols and technologies (e.g., TCP/IP, DNS, DHCP, VLANs).
• Experience with network hardware and software from major vendors (e.g., SonicWall, Cambium, UniFi, Meraki, Fortinet, Watchguard, etc.).
• Knowledge of network security practices and tools.
• Familiarity with network monitoring and management tools (e.g., Auvik, Wireshark, SolarWinds).
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Why You’ll Love Working Here:

• Gain hands-on experience across a variety of client environments and technologies.
  
• Learn directly from senior engineers and IT leaders in a supportive, team-oriented culture.
  
• Contribute to secure, reliable IT systems that directly support healthcare operations.
  
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO.

Work Location: 100% in-office in John’s Creek/Alpharetta area

Immediate need for a Senior Network Security Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Job Title: Senior Network Engineer – Security Focus

What You’ll Do

As a Senior Network Security Engineer, you’ll be a technical leader for client network environments — architecting secure solutions, troubleshooting complex issues, and partnering with IT Directors and engineers to maintain uptime and compliance.

Responsibilities:

• Design & Support Networks: Build and support LAN/WAN and wireless networks using platforms like Ubiquiti, Meraki, Cambium, Aruba, Cisco, and Ruckus.
• Firewall Management: Configure and maintain next-gen firewalls (SonicWall, Fortinet, Palo Alto, Meraki); implement least-privilege rulesets, IDS/IPS, SSL/TLS decryption, and SD-WAN policies.
• Network Security & Segmentation: Design VLAN segmentation, VRF/multi-tenant environments, and L2/L3 micro-segmentation; implement 802.1X, DHCP snooping, and device profiling.
• Wi-Fi & Access Control: Deploy secure WLANs using xPSK or RADIUS authentication (WPA2/WPA3-Enterprise, EAP-TLS) and manage certificate-based access.
  
• Zero Trust & Edge Hardening: Contribute to ZTNA initiatives, minimizing implicit trust and reducing VPN reliance.
  
• Threat Detection & Monitoring: Use NetFlow, Auvik, and firewall analytics to identify anomalies, implement threat intel blocklists, and coordinate response actions.
  
• Compliance & Documentation: Maintain configuration baselines, backups, and security standards; forward syslog data to SIEM for analysis and auditing.
  
• Collaboration & Escalation: Act as Tier 3 escalation for network and security issues; mentor junior engineers and contribute to knowledge sharing.

What You’ll Bring:

• 7+ years of hands-on experience designing, implementing, and supporting network infrastructure and security environments.
• Strong expertise in routing, switching, firewalls, and wireless technologies — ideally within an MSP or healthcare IT setting.
• In-depth understanding of TCP/IP, VLANs, RSTP, NAT/PAT, QoS, PoE, DNS, WAN, ISP, and related protocols.
• Proven ability to secure edge environments with 802.1X, ACLs, IDS/IPS, DNS filtering, and threat response workflows.
• Experience with network monitoring and automation tools (Auvik or similar).
  
• Excellent troubleshooting, documentation, and client-facing communication skills.
  
• Self-motivated, detail-oriented, and passionate about building resilient, secure networks.
  
• Willingness to work on-site in Johns Creek / Alpharetta with limited (approx. 10%) client travel.

Why You’ll Love Working Here:

• Work on complex, high-availability networks that support healthcare systems nationwide.
• Collaborate with a team of skilled engineers and architects who value technical excellence.
• Influence infrastructure standards and security best practices across multiple environments.
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO..

Work Location: 100% in-office in John’s Creek/Alpharetta area

Immediate need for a Client Engagement Manager to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Job Title: Client Engagement Manager

Join a fast-growing healthcare IT Managed Services Provider that partners with healthcare organizations to deliver secure, reliable technology solutions. We’re looking for a Client Engagement Manager (CEM) to strengthen client relationships, drive service adoption, and ensure long-term satisfaction and retention.

The CEM serves as the strategic link between our technical teams and client leadership, aligning business goals with IT delivery and ensuring every engagement delivers measurable outcomes.

What You’ll Do

• Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders.
• Develop and execute client engagement plans that align our services with each organization’s business objectives.
• Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI.
• Monitor client health and engagement metrics; proactively address risks to satisfaction or retention.
• Partner cross-functionally with technical, support, product, and operations teams to ensure seamless delivery.
• Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment.
• Collaborate with sales to identify growth opportunities (without a sales quota).
• Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements.

What You’ll Bring:

• Proven experience managing client relationships in a service-driven environment (e.g., healthcare, IT services, SaaS, or MSP).
• Strong business acumen and the ability to connect technology solutions to client outcomes.
• Skilled communicator able to translate technical information into business impact for diverse audiences.
• Experience using data and metrics to tell a compelling story in executive business reviews.
• Excellent interpersonal, organizational, and problem-solving skills.
• Bachelor’s degree in Business, IT, Communications, or a related field.
• Availability to travel to client locations as needed.

Why You’ll Love Working Here

• Be a trusted strategic partner to healthcare clients whose technology directly impacts patient care.
• Work alongside technical experts and leadership teams in a collaborative, solutions-oriented environment.
  
• Shape the client experience end-to-end—no quotas, just meaningful relationship and results ownership.
  
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays..

Work Location: 100% in-office. Locations in Estero, FL and Chicago, IL

Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Job Title: Technology Services Engineer – Client Focused

Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We’re seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.

This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You’ll serve as the primary technical liaison for key accounts—solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.

What You’ll Do:

• Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
  
• Build trusted client relationships through clear communication and solution-oriented engagement.
  
• Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms.
  
• Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
  
• Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
  
• Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
  
• Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
  
• Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
  
• Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
  
• Mentor junior engineers and share best practices to improve team knowledge and performance.

What You’ll Bring:

• Proven experience managing client relationships in a technical or managed services setting.
• Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity.
• Demonstrated success in technical project leadership and client-facing solution delivery.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms.
• Strong time management and multitasking skills to balance multiple clients, tickets, and projects.
• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.

Why You’ll Love Working Here:

• Partner directly with healthcare organizations whose technology impacts real patient outcomes.
• Work alongside skilled engineers and service leaders who value collaboration and innovation.
• Engage in technically challenging, meaningful work where your expertise drives results.
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays

Work Location: Chicago, IL