Senior Program Director, Product Design (Player Coach, very hands on)
Location: Remote (U.S. based)
Compensation: $150,000 – $170,000 Base Salary + Outstanding Benefits
We’re partnering with a non-profit mission-driven organization seeking a Senior Program Director, Product Design to lead the vision, strategy, and execution of consumer-facing digital experiences.
This is an opportunity for a senior design leader who can operate as both a strategic thinker and hands-on contributor. You’ll work closely with Product, Engineering, Marketing, and Data teams to create meaningful experiences that drive engagement, satisfaction, and growth.
Most Important Qualifications
Social Impact / Mission-Driven Experience
Strong preference for candidates with experience in:
- Nonprofit organizations
- Social impact organizations
- Membership-based organizations
- Advocacy organizations
- Purpose-driven companies
Consumer-Facing Product Design (B2C)
Must have experience designing consumer-facing products and experiences.
Looking for professionals who understand:
- Member experiences
- Customer journeys
- Consumer engagement
- User-centered product design
- Customer growth and retention
Service Design Expertise
Must have experience with Service Design and designing beyond individual screens and workflows.
Ideal candidates will have experience with:
- End-to-end customer journey mapping
- Omnichannel experiences
- Cross-functional experience design
- Service blueprints
- Connecting digital and non-digital touchpoints
What You’ll Do
- Define and drive product design strategy across multiple digital products
- Lead UX, UI, service design, and overall customer experience initiatives
- Create seamless member journeys across products and channels
- Establish and scale design systems, standards, and governance practices
- Partner closely with Product and Engineering leaders
- Use research and data to inform design decisions
- Create and communicate high-fidelity designs using Figma
- Influence product roadmaps and strategic decision-making
- Measure design effectiveness through KPIs and user outcomes
- Mentor design resources while remaining hands-on in the work
Required Experience
- 8+ years of Product Design, UX Design, or related experience
- Experience leading complex digital product initiatives
- Strong UX and UI design expertise
- Deep understanding of design systems and user research
- Experience partnering with Product and Engineering teams
- Ability to balance strategic leadership with hands-on execution
- Experience presenting to senior leaders and stakeholders
- Advanced Figma experience
Ideal Candidate
We’re looking for a “player-coach” design leader who enjoys being both strategic and hands-on. Someone who can build design standards, shape product direction, map complex customer journeys, collaborate closely with engineers and product leaders, and create experiences that make a meaningful impact on users’ lives.