Job Title: AV Specialist
Location: Atlanta, GA (In-Office Required)

 

Job Summary
Our client is seeking an experienced AV Specialist to design, manage, and support the technologies that power our collaboration and meeting spaces. This role focuses heavily on Microsoft Teams Rooms (MTR) across all conference rooms, ensuring seamless audio, video, and collaboration experiences. The specialist will support partner meetings, CEO-led town halls, all-hands events, and executive sessions, delivering world-class reliability and production quality.

Key Responsibilities

Conference Room Technology & Support

• Configure, manage, and support all Microsoft Teams Rooms (MTR) environments.
• Manage and troubleshoot Logitech Teams-certified devices including cameras, microphones, speakers, and control consoles.
• Ensure AV system integration with Microsoft Outlook for streamlined room reservations.
• Maintain conference room readiness through regular checks and preventive maintenance.

 

Meetings & Events

• Provide end-to-end AV and technical support for executive and enterprise-wide events, including CEO town halls, partner sessions, and all-hands meetings.
• Assist with live event production, including audio setup, video feeds, camera operation, and PowerPoint support.
• Integrate AI features and Microsoft Copilot into presentations and collaboration workflows when applicable.
• Serve as the primary AV point of contact during live events to ensure smooth, uninterrupted execution.

 

Systems Integration & Innovation

• Collaborate with IT and Facilities to continuously enhance the conference room technology experience.
• Recommend and implement AI-enabled collaboration tools for meetings, content sharing, and hybrid work environments.
• Uphold best practices around security, reliability, and scalability of the AV infrastructure.

 

User Training & Support

• Train and guide employees on using Microsoft Teams Rooms and AV equipment.
• Develop user-friendly documentation, guides, and resources to improve self-service capabilities for executives and staff.

Qualifications & Skills

• Certified Technology Specialist (CTS) is required.
• Proven experience configuring and supporting Microsoft Teams Rooms (MTR).
• Strong knowledge of conference room AV systems, including cameras, microphones, speakers, and controllers.
• Hands-on experience with Logitech Teams-certified hardware.
• Familiarity with audio DSPs, video distribution systems, and live streaming platforms.
• Experience supporting high-visibility events such as executive meetings, town halls, and all-hands sessions.
• Solid understanding of the Microsoft 365 ecosystem (Teams, Outlook, PowerPoint, Copilot).
• Excellent troubleshooting skills and ability to perform under pressure.
• Strong communication and interpersonal skills for supporting executives and large groups.

Preferred Experience

• Associate degree in Audio Engineering, Network Technology, or Broadcasting/Media Technology.
• Certification in Microsoft Teams Rooms.
• Vendor-specific AV certifications (e.g., Crestron, Logitech, Poly).
• Experience integrating AI into collaboration workflows.
• Familiarity with hybrid meeting strategies and modern workplace solutions.

 

System Architect

 Remote (U.S.) | Full-Time | Quarterly Travel

 We are partnering with a mid-market growing organization that is investing heavily in modern architecture, cloud transformation, and scalable systems. Their newly established Enterprise Architecture group is growing, and they are hiring a System Architect to help shape the next generation of business and technology capabilities.

 This is a high-impact role for someone who understands how to navigate enterprise complexity, influence decisions without authority, and design flexible, scalable systems that serve both business and technical goals. Candidates must be able to think strategically while still being willing to get hands-on when the work requires it.

 The Role

 The System Architect plays a core role in defining and communicating the technical and architectural vision within a SAFe environment. This position partners closely with Product, Agile teams, the Release Train Engineer, and business stakeholders to ensure architecture consistently aligns with enterprise priorities.

 The architect will support the the organization’s largest Release Trains. This requires the ability to manage multi-system architecture, connect high-level strategy with technical execution, and guide teams through complex design decisions, integrations, and architectural tradeoffs.

 What You’ll Do

 Align Architecture with Business Priorities

• Define enablers and create the architectural runway for upcoming features
• Participate in solution definition and PI Planning
• Define system-level NFRs and ensure architecture supports them
• Guide capacity planning for enablement and architecture work

Define and Communicate Architecture Vision

• Present architectural direction during PI Planning and refine as new insights emerge
• Provide continuous guidance to Agile teams during implementation
• Use abstraction, set-based design, and architectural flexibility to support system evolution

Guide System Design and Evolution

• Collaborate with teams to identify design inconsistencies and propose solutions
• Support spikes and architectural experiments to validate assumptions
• Balance architectural intent with team capacity, available tools, and real-world constraints

Build Quality & Support DevOps

• Promote built-in quality, early problem identification, and sustainable design
• Help teams address NFRs in ways that reduce rework and risk
• Support architecture that enables continuous delivery and cloud scalability
• Guide decisions around tooling, environments, and infrastructure
• Enable instrumentation for performance, user behavior, and operational insights

 Must-Have Experience

 We are seeking someone who brings depth, humility, and the ability to influence without authority.

• Former full-stack developer who transitioned into architecture
• Strong preference for Java or Python backgrounds
• Open to candidates coming from Salesforce or Appian architecture and wanting to broaden
• Has architected multiple systems at once in a complex environment
• Strong integration architecture background
• Functional and technical experience with BPM
• Ability to communicate clearly with both business leaders and engineering teams
• Self-starter who can lead through influence
• Willingness to be hands-on as needed
• Experience working within SAFe or similar Agile enterprise models
• Experience with microservices architecture

 Preferred Experience

 These skills will set a strong candidate apart:

• Insurance industry experience
• TOGAF certification
• SAFe certification
• Knowledge of Snowflake
• Familiarity with GCP, as the organization recently modernized much of its environment in the platform

The DevOps Engineer role will be accountable for designing, developing, testing, deploying, and monitoring software applications and infrastructure using agile and DevOps methodologies. We are looking for a person with in-depth knowledge and understanding of DevOps strategies to enhance software delivery and infrastructure efficiency.

 

Naturally limiting customer impacting outages is the priority in any operations role, and this is no different. In support of this goal, we need to improve the documentation and monitoring of our stack to give us proactive notifications of potential issues so we can inform impacted parties in advance. Automation will be paramount to the future success of our organization, so you should already be thinking of ways that this can be accomplished with modern tools to further improve the customer experience.

 

The DevOps Engineer collaborates effectively with other software engineers, quality assurance engineers, product managers, and stakeholders to deliver high-quality software solutions that meet business needs and customer expectations.

Responsibilities

 

·      Communication and collaboration

Communicate and collaborate effectively with teams, managers, and customers.

 

·      System administration

DevOps engineer will manage system administration, such as provisioning and managing servers, deploying databases, security monitoring, system patching, and managing internal and external network connectivity.

 

·      Experience with DevOps tools

DevOps engineer will be responsible to Implement multi environment application configuration management solution, branching Strategy and versioning policy for efficient software delivery, implement promotion workflows for each of the services to propagate software across multiple environments, deployment automation, and deployment workflow management and implement running integration test suits.

 

·      Configuration management

DevOps engineers will work on configuration management tools such as Github, Chef, Puppet, or Ansible to automate system administration tasks such as deploying new systems or applying security patches to systems already running.

 

·      Containers and container orchestration

Implement Container orchestration (i.e.) automatically provisions, deploys, scales, and manages containerized applications and to automate the life cycle management of containers.

 

·      Continuous integration and continuous deployment

Automate the process of building, testing, and deploying software using Continuous integration and continuous Delivery (CI/CD)

 

·      System architecture and provisioning

DevOps engineers should design, provision, and manage computer ecosystems, whether on-premises or in the cloud and support Infrastructure as Code (IaC). DevOps engineers should model system infrastructure in the cloud using Terraform.

 

·      Familiarity with coding and scripting

Automate repetitive tasks. DevOps engineers should implement agile development practices such as code reviews and using source control.

Skills Required:

 

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent work experience.
• Salesforce Expertise with Copado and Salesforce Development (strongly preferred but not required).
• ·      At least 6 years of experience in software development, testing, and deployment using agile and DevOps methodologies.
• ·      Strong knowledge and experience in Java, Python, or other programming languages.
• ·      Strong knowledge and experience in GCP, AWS, Docker, Kubernetes, or other cloud and container technologies.
• ·      Strong knowledge and experience in Jenkins, Git, or other CI/CD tools.
• ·      Strong knowledge and experience in software quality, security, performance, scalability, reliability, and maintainability.
• ·      Strong problem-solving, troubleshooting, and analytical skills.
• ·      Strong communication, collaboration, and documentation skills.
• ·      Certification in GCP, AWS, Docker, Kubernetes, or other relevant technologies is a plus.
• ·      DevOps Certifications Foundation and Leader.
• ·      Salesforce certifications such as Platform Developer I/II or Administrator- Preferred.
• ·      Copado certification (e.g., Copado Administrator or Developer)- Preferred.

Senior Healthcare Content Writer
Direct Hire
Hybrid in Atlanta

Our client, a leader in the healthcare insurance space, is seeking a highly skilled and experienced Senior Writer to create compelling, accurate, and engaging long-form healthcare related educational content. This role will ideate and develop in-depth, sophisticated content for a variety of media, focusing on, but not limited to, articles, white papers, reports, presentations, and CME course content. The ideal candidate will have a strong long-form writing background, experience in creating technical and detailed medical and/or healthcare content, and the ability to create written and digital materials that are engaging and at the same time offer valuable educational information.

 

SPECIFIC DUTIES:

• Research and write articles, white papers, reports, presentations, courses, and other content primary for the website, but channels also could include print, video, social, email, and more.
• Work with analytics team to highlight liability risk and incorporate analytics insights throughout content
• Edit learning content developed by medical and legal faculty.
• Collaborate with the Chief Medical Officer, Director, Advice Content Strategy, and subject matter experts to research and develop ideas for new content.
• Work closely with the marketing team to optimize copy for digital channels, including SEO.
• Deliver work that reflects a careful attention to detail and adherence to legal and brand guidelines.

QUALIFICATIONS, EXPERIENCE REQUIRED:

• A Bachelor’s degree, preferably in English, Journalism, Marketing or communications, with a minimum of 7-10 years’ experience
• Corporate experience with the ability to interact with C-level executives.
• Superior creative and technical writing and grammar skills with proven ability to develop detailed medical or healthcare information into a logical, concise, and compelling narrative
• Experience in medical or healthcare communications and writing with a strong understanding of medical terminology and healthcare industry practices
• Proven ability to translate complex analyses into engaging, clear, and impactful content while documenting analytics methodologies in an accessible and precise manner
• A strong portfolio showcasing ability to think conceptually and creatively.
• Understanding of SEO and writing meta data, keywords, and alt text
• Knowledge of MS Office applications including Word and PowerPoint
• Openness to a rapidly changing and growing environment in which teams, processes, and priorities are evolving regularly
• A self-starter that’s able to work both independently and collaboratively on multiple projects concurrently
• Strong organizational skills and critical attention to detail

 

Sr. Business Process Consultant / Manager (Contract)
Location: Remote in the U.S. with quarterly travel expected
Engagement: Contract, 6-12 months with strong likelihood of extension or FTE conversion.
Compensation: Based on experience and fit.

The Opportunity
Join a new enterprise delivery function inside a nearly $1B organization and build the foundation for how process and change readiness run across the business. You will document and facilitate a scalable Launch Readiness framework, create re-usable playbooks for partner integrations and acquisitions, and establish the operating processes for a new Value Management Office. Your work will turn scattered institutional knowledge into clear, repeatable assets that accelerate outcomes.

What You Will Do

• Stand up a Launch Readiness process that prepares all business areas and end users for technology and process change
• Capture SME knowledge and convert it into high-quality process maps, procedures, and training artifacts
• Build reusable playbooks for external partner integrations, Third Party Claims Administrators, underwriting partners, and new-company acquisitions
• Define and implement processes that enable teams to measure effectiveness and business results
• Stand up JIRA dashboards and reporting that provide visibility to leadership and stakeholders
• Operate as a facilitator and change enabler across functions with varying process maturity

What You Bring

• Deep business process design and documentation experience across cross-functional environments
• Proven record turning ambiguous requirements into clear workflows and communication artifacts
• Practical Six Sigma experience. Black Belt not required, tools and methods are,
• JIRA proficiency, including dashboarding and executive-ready reporting
• Strong facilitation, interviewing, and stakeholder management skills

Nice to Have

• Experience in insurance or healthcare
• Familiarity with SAFe environments and enterprise delivery cadences
• Change management exposure and training development experience
• Priority is the person over location. Atlanta proximity is a plus
• Expect quarterly travel for PI planning and/ or key workshops

Why Tier4 Group
We are a seven-time Inc. 5000 company focused on high-touch, outcomes-driven recruiting. You will work with a partner that understands enterprise delivery and knows how to support contractors on mission-critical initiatives.

How to Apply
Submit a resume highlighting process design, playbook creation, and JIRA dashboard examples.