Director, Global Technology Services
Location: Atlanta, GA
Work Model: Hybrid
Employment Type: Full-Time
About the Opportunity
Our client is seeking a strategic, highly collaborative technology leader to join a global organization as the Director, Global Technology Services.
This is a high-impact opportunity for a proven IT leader who is ready to take on broader executive-level responsibility. The ideal candidate may currently be operating as a Director or Senior Director and should have progressively expanded their leadership scope, global experience, and operational ownership throughout their career.
This leader will take ownership of a broad global Technology Services organization and serve as a trusted strategic partner and extension of the CIO.
What Youll Lead
You will oversee a global technology services environment spanning:
- Infrastructure Operations
- Service Desk and Deskside Support
- End-User Computing and Digital Workplace
- IT Service Management
- IT Asset Management
- IT Procurement and Vendor Coordination
The role will lead a globally distributed organization with approximately 30 team members and seven direct reports across the United States, United Kingdom, and India.
What Youll Do
- Lead and develop global Technology Services teams while building a culture of accountability, collaboration, innovation, and customer focus.
- Establish and improve service delivery standards, SLAs, KPIs, operational dashboards, and continuous improvement practices.
- Drive initiatives focused on infrastructure modernization, cloud enablement, automation, AI-enabled IT operations, and digital workplace improvements.
- Improve the end-user experience through modern support models, proactive service management, and operational efficiency.
- Partner with the CIO and business leadership to align technology services with organizational priorities and business needs.
- Strengthen collaboration and alignment across global IT teams, regions, and stakeholders.
- Manage relationships with infrastructure vendors, managed service providers, and technology partners.
- Oversee operational budgets, IT asset lifecycle management, procurement processes, and cost optimization.
- Identify opportunities to improve technology performance, service quality, scalability, and operational maturity.
- Bring strong ownership and execution discipline to a lean, globally distributed organization.
What Were Looking For
The ideal candidate is a global technology services leader who combines strategic thinking with strong operational execution.
You should bring:
- 12+ years of progressive IT leadership experience.
- Experience leading global or geographically distributed technology services or IT operations teams.
- Broad experience across areas such as infrastructure, service desk, end-user computing, ITSM, asset management, and vendor management.
- A demonstrated track record of operational transformation and measurable service improvement.
- Experience developing and managing global teams and leaders.
- Strong experience with service delivery metrics, KPIs, SLAs, governance, and continuous improvement.
- Experience leading or influencing modernization initiatives involving cloud, automation, AI-enabled operations, or digital workplace technologies.
- Experience managing complex vendor relationships and operational budgets.
- Strong executive communication, stakeholder management, and business partnership skills.
The Leadership Style That Will Thrive Here
This is a lean, highly collaborative, globally distributed organization. The right leader will be:
- Personable and relationship-oriented.
- Comfortable working across cultures, regions, and time zones.
- Flexible and adaptable in an evolving environment.
- Strategic while still willing to roll up their sleeves when needed.
- Highly accountable and comfortable taking ownership.
- A strong communicator who can build trust with technical teams, executives, and business stakeholders.
- Someone who naturally brings people together and creates alignment.
This role is particularly well suited for a leader who is ready to become a true advocate and extension of the CIO, taking ownership of the Technology Services function and helping the CIO focus on broader strategic priorities.
Preferred Experience
Experience in the following areas is helpful but not required:
- Insurance or professional services
- Microsoft Azure and modern cloud operations
- AI-enabled IT operations and automation
- Digital workplace transformation
- SAP environments or global SAP initiatives
- ITIL or other service management frameworks
