IT Architect/Analyst, Beacon
Remote/Direct Hire

We are seeking an experienced Beacon Architect/Analyst to design, maintain, and optimize the organization’s application architecture. This role evaluates how future architectural changes impact current systems, identifies upcoming technology needs, and develops application solutions that align organizational requirements with off the shelf software capabilities.

Responsibilities:

• Optimizes application usage and workflow efficiency by integrating key systems.
• Assigned areas include but are not limited to Epic Willow Inpatient Pharmacy, Beacon, Omnicell, First Data Bank, and IV Oncolog.
• Serves as a solution expert for upgrades and services for reported issues or for assigned projects.
• Maintains, updates, designs, and develops assigned applications by translating organizational needs.
• Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned applications.
• Educates and develops Application Analysts, Application Consultants, and other team members.
• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems.
• Provides on-call coverage as deemed appropriate by management.
• Identifies and escalates production-critical issues to appropriate IT personnel.
• Uses ticketing system to log and monitor tickets.
• Participates in projects as deemed appropriate by management.
• Evaluates and corrects issues involving configuration of applications.
• Participates in Disaster Recovery planning, implementation, and testing.

Education, Experience, Qualifications:

• Bachelor’s degree in Business, Technology, Healthcare, or related field with 5+ years of relevant IT or Healthcare experience OR currently enrolled and within one year of completion with 5+ years of experience OR High School Diploma/GED with 11+ years of relevant experience.
• Epic Beacon certification is required. Willow certification is preferred.
• Minimum of 5 years of relevant IT/clinical experience required. Prefer 7 or more years of experience in assigned areas.
• Must have the ability to work nights and weekends as needed to support the business (very low call volume).

POSITION SUMMARY:

This position will report to the MMIS Technical Manager and will serve as the Senior System Analyst for MassHealth’s MMIS application. We are seeking a versatile AWS System Administrator/DevOps Engineer to manage, maintain, and optimize our critical Medicaid Management application environment.

This role requires expertise in traditional system administration (RHEL, WebLogic, Oracle) and modern DevOps practices on AWS. A key responsibility will be building a Proof of Concept (POC) to re-architect and rebuild the legacy application in a scalable, cloud-native AWS environment.

DETAILED LIST OF ROLE AND RESPONSIBILITIES:

• Responsible for providing technology initiatives, support on-going release activities and POC for MMIS application transformation as System Admin/DevOps engineer.
• Install, configure, and maintain Red Hat Enterprise Linux (RHEL) servers in AWS cloud environments (EC2 instances).
• Administer and troubleshoot Java/J2EE applications deployed on WebLogic application servers, including configuration of JDBC data sources, connection pools, and JVM performance monitoring.
• Provide system-level support for Oracle RDS, collaborating with DBA teams for performance tuning, backup, and recovery.
• Monitor system performance, availability, and security using tools like Dynatrace, CloudWatch and implement robust troubleshooting procedures for application and infrastructure issues.
• Build a Proof of Concept (POC) for rebuilding the legacy Java/J2EE application using modern AWS services (e.g., Lambda, ECS/EKS, S3), micro services to improve scalability, reliability, and cost-efficiency.
• Automate routine administrative tasks using scripting languages (Shell, Python, Jython, WLST) to increase operational efficiency.
• Work closely with development, testing, and operations teams to bridge the gap between development and operations, ensuring smooth software delivery and knowledge sharing.

SKILLS:

 

• Proven experience as a System Administrator or DevOps Engineer managing enterprise-level applications.
• Strong expertise in AWS cloud services (EC2, S3, VPC, IAM, CloudWatch, etc.).
• Hands-on experience with Red Hat Enterprise Linux (RHEL) administration.
• Proficiency in administering WebLogic application servers and supporting Java/J2EE applications.
• Install, configure, and maintain Red Hat Enterprise Linux (RHEL) servers in AWS cloud environments (EC2 instances).
• Familiarity with Oracle databases from a system administration perspective.
• Experience with version control systems, specifically GitLab, and CI/CD practices.
• Strong scripting skills (Shell, Python, etc.).
• Knowledge of networking concepts and security best practices in cloud environments.
• Experience or familiarity with healthcare data management and compliance standards is a plus.
• Develop POC for migrating code base from WebLogic to JBoss, and ORACLE RDS to Postgres
• Handson with Containerization
• Collaboration work with development teams to streamline the process.

 

QUALIFICATIONS: (Experience and Education)

• Bachelor’s degree or higher in Information Systems, IT with 15+ years’ experience, or equivalent in healthcare administration setting.

Account Advisor I (Remote – Baton Rouge Area)

Help People Navigate Their Healthcare Journey

Do you enjoy helping others, solving problems, and delivering exceptional customer service? Are you looking for an opportunity to build a career in healthcare operations while making a meaningful impact every day?

We’re seeking an Account Advisor I to join a dynamic healthcare customer service team. In this role, you’ll serve as a trusted resource for members and providers, helping them understand benefits, resolve claims questions, navigate eligibility concerns, and address billing inquiries. If you’re a strong communicator who enjoys helping people and thrives in a fast-paced environment, we’d love to hear from you.

What You’ll Do

As the first point of contact for members and providers, you’ll play a critical role in creating a positive customer experience and ensuring questions are resolved accurately and efficiently.

Responsibilities Include:

• Responding to inbound calls regarding healthcare benefits, claims, eligibility, billing, and payment inquiries.
• Researching and resolving customer issues across multiple systems while maintaining accuracy and compliance.
• Assisting members and providers with claim status requests, adjustments, refunds, and payment discrepancies.
• Explaining healthcare benefits, coverage details, and policies in a clear and easy-to-understand manner.
• Documenting customer interactions accurately and maintaining detailed records.
• Taking ownership of customer concerns and working toward first-call resolution whenever possible.
• Meeting performance goals related to quality, productivity, customer satisfaction, and attendance.
• Staying current on healthcare policies, procedures, and regulatory requirements.
• Collaborating with internal departments to resolve complex issues and ensure excellent service.

What We’re Looking For

Required Qualifications

• High School Diploma or equivalent.
• At least one year of customer service, healthcare, medical office, or related experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to multitask and navigate multiple computer systems simultaneously.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office and general computer applications.

Preferred Qualifications

• Call center experience.
• Healthcare, insurance, or medical office experience.
• Knowledge of healthcare benefits, claims, eligibility, and billing processes.
• Familiarity with healthcare or insurance terminology.
• Medical Assistant, Coding, or Insurance training/certification.

Why You’ll Love This Opportunity

• Build valuable experience within the healthcare and insurance industry.
• Work in a collaborative, customer-focused environment.
• Develop expertise in healthcare benefits, claims, and member services.
• Gain exposure to healthcare operations and career growth opportunities.
• Make a direct impact by helping individuals understand and access their healthcare benefits.

Work Environment

• Remote position with occasional onsite meetings, training, and team events.
• Candidates must reside within commuting distance of Baton Rouge, Louisiana.
• High-volume customer service environment with significant daily phone interaction.
• Comprehensive training and ongoing support provided.

Ideal Backgrounds

• Customer Service Representative
• Healthcare Customer Service Representative
• Call Center Representative
• Patient Access Representative
• Medical Office Specialist
• Member Services Representative
• Insurance Support Specialist

If you’re passionate about helping people, enjoy solving problems, and are looking for an opportunity to grow within healthcare operations, we encourage you to apply today!

IT Architect/Analyst, Professional Billing
Remote/Direct Hire

We are seeking an experienced Professional Business Architect/Analyst to design, maintain, and optimize the organization’s application architecture. This role evaluates how future architectural changes impact current systems, identifies upcoming technology needs, and develops application solutions that align organizational requirements with off the shelf software capabilities.

Responsibilities:
• Optimizes application usage and workflow efficiency by integrating key systems.
• Assigned areas include but are not limited to Resolute professional billing, claims, and remittance. Serves as a solution expert for upgrades and services for reported issues or for assigned projects.
• Maintains, updates, designs, and develops assigned applications by translating organizational needs.
• Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned applications.
• Educates and develops Application Analysts, Application Consultants, and other team members.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems.
• Identifies and escalates production-critical issues to appropriate IT personnel.
• Uses ticketing system to log and monitor tickets.
• Participates in projects as deemed appropriate by management.
• Evaluates and corrects issues involving configuration of applications.
• Participates in Disaster Recovery planning, implementation, and testing.

Education, Experience, Qualifications:
• Bachelor’s degree in Business, Technology, Healthcare, or related field with 5+ years of relevant IT or Healthcare experience OR currently enrolled and within one year of completion with 5+ years of experience OR High School Diploma/GED with 11+ years of relevant experience.
• Professional Billing certification required.
• Expected Reimbursement OR Charge Router certification preferred, but not required.
• Minimum of 5 years of relevant IT/clinical experience required. Prefer 7 or more years of experience in assigned areas.
• Must have the ability to work nights and weekends as needed to support the business (very low call volume).