Translations Engineer (Telecommunications / Voice Networks)
Remote
Contract
$30/hr. W2

We are seeking a Translations Engineer to support the design, implementation, testing, maintenance, and troubleshooting of complex translations content within voice switching environments. This role is responsible for ensuring accurate trunk provisioning, call routing, and call charging across a public switched telephone network (PSTN).

Key Responsibilities

• Review, prioritize, and implement trunk provisioning, routing, and project-related translations work for assigned switches
• Schedule work to meet customer needs while minimizing impact to customer service
• Apply sound professional judgment when implementing translations changes to reduce the risk of service degradation or outages
• Provide translations support for assigned projects, including designing solutions for major network events and new product offerings
• Deliver technical translations assistance to internal teams as requested
• Analyze and optimize translations within assigned voice switches
• Maintain compliance with all regulatory requirements related to telephone services
• Provide training to internal employees on translations topics such as routing, screening, signaling, troubleshooting, and billing

Required Qualifications

• 4 years in telecommunications 
• Experience using telnet clients such as PuTTY and SecureCRT
• Experience with VoIP switching system translations
• Experience interpreting Q.764 (SS7), Q.931, SIP, and other networking protocol messages
• Background as a Central Office Network Technician
• Experience working in a Voice Network Operations Center (NOC)
• Experience writing, running, or debugging scripts using Python, VBS, or PERL

Senior ServiceNow Engineer – Employee Center
Location: United States (Remote/Hybrid as applicable)
Contract-to-Hire opportunity
Role Overview
Our client, a community-focused, people-first, rapidly growing regional bank, is seeking a Senior ServiceNow Engineer with strong Employee Center experience to support the expansion of employee-facing capabilities on the ServiceNow platform. This role will be instrumental in delivering a modern, unified employee experience, including the conversion of intranet functionality from SharePoint to ServiceNow.

The ideal candidate is a hands-on engineer who understands how to design, build, and deliver intuitive employee portals that drive adoption and improve self-service across the enterprise.

Key Responsibilities

• Design, configure, and deliver ServiceNow Employee Center experiences that provide a unified front door for employee services and information.
• Support or lead migration efforts from legacy portals or intranet platforms (e.g., SharePoint or Service Portal) to Employee Center.
• Collaborate with business and technical stakeholders to define portal structure, navigation, and content strategy.
• Build and extend Employee Center pages, components, and integrations aligned with enterprise standards.
• Ensure Employee Center solutions are scalable, maintainable, and aligned with broader ServiceNow workflows.
• Participate in platform governance, testing, and deployment activities to support long-term success.

Required Qualifications

• Senior-level ServiceNow engineering experience (7+ years).
• Hands-on experience implementing and supporting ServiceNow Employee Center.
• Experience delivering employee-facing portals or intranet-style solutions on ServiceNow.
• Strong understanding of ServiceNow platform configuration and best practices.

Preferred Qualifications

• Experience migrating from Service Portal or SharePoint to Employee Center.
• Broader ServiceNow experience across ITSM, workflows, and integrations.
• Strong collaboration skills with the ability to translate user experience requirements into technical solutions.
• Banking and/ or Financial Services industry experience.
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What Success Looks Like

• A well-adopted Employee Center providing a seamless employee experience.
• Reduced friction for employees accessing services and information.
• A modern, scalable intranet solution fully aligned to the ServiceNow platform.