Chief Product Officer – Merchant Services
Location: Fort Worth/Dallas TX (preferred) or Atlanta, GA (with regular travel to Fort Worth)
Schedule: Hybrid
About the Role
Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead our Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross-functional alignment.
The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services, payments, or fintech is highly valued, though exceptional product leadership in other industries will also be considered.
What You’ll Do
- Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments.
- Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
- Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
- Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
- Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments.
- Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
- Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.
What We’re Looking For
- Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
- 7+ years of people leadership, with proven success building and mentoring product teams
- Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
- Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
- Experience driving cross-functional alignment across technology, business, and operations
- High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
- Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps
Preferred Qualifications
- Deep knowledge of product management best practices, design thinking, and innovation methodologies
- Experience with market analysis, business cases, and P&L ownership
- Strong facilitative leadership and influencing skills in a shared-services model
- Hands-on understanding of payments technology, APIs, and developer ecosystems
- Press-trained or experienced representing a company externally to investors, analysts, or media
Why Join Deluxe?
At Deluxe, we help businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer-friendly payment processing solutions across in-store, online, and mobile channels. As CPO, you’ll be at the center of shaping the future of how businesses connect with their customers.
Total Rewards
- Competitive executive compensation package
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan & Employee Stock Purchase Plan
- Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
- Short-Term & Long-Term Disability