Title: Business Consultant (Resolution Specialist)
Location: Remote, United States
Type: Contract (through end of year)
Start Date: ASAP
Perks: Competitive Rates and Benefits

Summary:

We’re seeking a Business Consultant (Complaint Resolution Specialist) to support complaint investigations and resolution efforts within a financial services environment. This role includes researching client complaints, drafting formal correspondence to clients and representatives, assisting with disciplinary documentation, processing settlements, and participating in quality audits and other project-based tasks.

Ideal candidates will have experience in insurance or investment products, strong analytical thinking, and excellent written communication skills. Familiarity with regulatory response processes and the use of AI in drafting communications is a plus.

Team & Role Overview:

You’ll be part of a collaborative, 17-person team responsible for resolving client complaints and investigating field sales practices. You’ll work closely with case handlers to ensure efficient, timely, and compliant resolutions of complaints involving a wide range of financial products and services.

This role also involves contributing to occasional special projects assigned by team members.

Primary Responsibilities:

• Conduct research and draft client-facing correspondence in response to sales practice complaints
• Prepare educational and disciplinary letters for financial representatives
• Assist with investigations involving suspected fraud or policy/regulatory violations
• Process settlement offers and conduct quality assurance reviews
• Collaborate with case handlers to ensure thorough and timely resolution of each case
• Support regulatory inquiry responses when needed
• Participate in ad hoc projects and team initiatives

Qualifications:

• Bachelor’s degree preferred (e.g., Business Administration, Finance, Marketing, Pre-Law), or equivalent professional experience
• 6+ years of relevant experience, preferably in financial services, insurance, or investments
• Strong analytical and investigative skills; ability to gather and assess data from multiple sources
• Exceptional written communication skills for drafting formal client correspondence
• Experience with complaints, compliance, or dispute resolution
• Familiarity with FINRA and state insurance regulations is a plus
• Experience responding to regulatory bodies is preferred
• Proficiency with AI tools for communication drafting is a bonus
• Ability to work both independently and collaboratively

Key Skills & Attributes:

• Complaint resolution
• Conflict/dispute resolution
• Analytical research
• Professional writing
• Knowledge of insurance or investment products

We are seeking a highly skilled Sr Data Engineer to play a key role in transforming raw data into consistent, machine-readable formats that power data-driven decisions across the organization. This role is responsible for designing and testing scalable data architectures that support efficient extraction, transformation, and loading (ETL) processes for predictive and prescriptive analytics.

The ideal candidate is a proactive problem solver with advanced programming skills, a deep understanding of data integration best practices, and a collaborative mindset. This role requires strong analytical abilities and a passion for building high-quality data solutions in a fast-paced environment.

The position is remote but must sit in one the states listed here and work PST: Arkansas, California, Colorado, Georgia, Idaho, Illinois, New Hampshire, Nevada, Oklahoma, Oregon, Pennsylvania, Texas, and Washington.

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Key Responsibilities:

• Design, build, and maintain robust, scalable data pipelines that ensure data accuracy, quality, and reliability.

• Develop and optimize ETL processes to support data integration from various structured and unstructured sources.

• Collaborate with the Business Intelligence team and analysts to enable advanced data modeling and analytics.

• Monitor data systems for performance, scalability, and availability; proactively troubleshoot and resolve issues.

• Ensure adherence to data governance policies and maintain thorough documentation of data workflows.

• Implement and enforce data security measures, ensuring compliance with industry regulations and standards.

• Partner with business stakeholders to gather requirements and support analytical and reporting needs.

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Qualifications:

• Proficiency in programming languages such as Python and SQL.

• 5+ years of advanced experience in Data Engineering, including designing ETL pipelines and data warehouse architecture.

• Strong problem-solving skills with a high level of attention to detail.

• Demonstrated ability to work independently while managing multiple priorities in a dynamic environment.

• Excellent communication and interpersonal skills, with a team-oriented mindset.

• Creative thinker with the ability to propose and implement innovative data solutions.

• Experience working with Microsoft SQL Server, Azure, or other modern data warehousing technologies.

• Familiarity with healthcare industry data standards is a plus.

• Ability to work PST hours is required.

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Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

• Proven track record of success in data engineering roles, with advanced experience in cloud data platforms and modern ETL tools.

Senior Business Analyst

Long-term Contract (12+ months)
Remote with some travel to Atlanta, GA (less than 15%)

About the Role:
We are looking for a strategic and forward-thinking Senior Business Analyst who thrives at the intersection of business and technology—with a strong emphasis on change management. In this role, you’ll be a key driver of transformation, serving as a bridge between our business units and the Business Technology (BT) organization. This is not just about gathering requirements; it’s about guiding change, advocating for strategic initiatives, and ensuring technology solutions are aligned with enterprise objectives and adopted successfully.

Key Responsibilities:

• Gain a deep understanding of the organization’s strategy, operations, services, and challenges to identify meaningful opportunities for change.

• Partner with business units to surface, assess, and prioritize initiatives that drive strategic impact.

• Champion change by communicating the “why” behind initiatives, helping to build buy-in and readiness across stakeholders.

• Represent BT capabilities and constraints to the business, ensuring that solutions are realistic, scalable, and sustainable.

• Lead the development of business cases and project justifications that articulate strategic value and readiness for change.

• Act as a change agent—engaging cross-functional stakeholders, facilitating alignment, and driving organizational adoption.

• Foster strong, trusted partnerships across business and technology groups to maintain alignment and ensure successful implementation of change.

• Contribute to strategic planning efforts and support initiatives that drive innovation, growth, and lasting transformation.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field—or equivalent work experience.

• Proven experience in strategic business analysis with a strong track record of leading or supporting change initiatives.

• Familiarity with change management principles, methodologies, and tools (e.g., PROSCI, ADKAR, etc.) is a strong plus.

• Excellent analytical skills, including proficiency in financial modeling and tools such as NPV to support decision-making.

• Skilled communicator and influencer with the ability to drive alignment and adoption across all levels of the organization.

• Comfortable navigating both business and technical domains, with a pragmatic and value-driven mindset.

Why Join Us?
This is an opportunity to make a tangible impact on the future of our organization by enabling smarter, more aligned decision-making between business and technology. If you’re passionate about strategic thinking, change advocacy, and meaningful collaboration, we’d love to hear from you.

#LI-AS1

We are seeking an experienced Software Delivery Manager (MS 365 CRM Dynamics upgrade) to manage backlogs and software releases using Azure DevOps, facilitate Agile methodologies, drive team collaboration, and ensure smooth sprint execution. You will be supporting the Application Services team in delivering solutions to the ERO Enterprise. This role is critical in fostering an efficient and high-performing Agile environment while ensuring compliance with internal and external obligations.

Remote – supporting EST business Hours
Long-term contract through 2025 + annual extensions
Due to federal background check requirements, this position is only open to U.S. citizens.

Responsibilities

• Coordinate sprints, retrospective meetings, and daily stand-ups.
• Ensure Agile processes are documented and aligned with compliance obligations.
• Coach team members on Agile best practices and frameworks.
• Facilitate internal communication and promote effective collaboration.
• Serve as the primary point of contact for external communications (e.g., customers, stakeholders).
• Work with product owners to manage and prioritize backlogs.
• Oversee user acceptance activities.
• Identify and resolve conflicts, removing obstacles that hinder progress.
• Guide teams in effectively implementing Agile-driven changes.
• Ensure sprint deliverables meet quality standards.
• Foster a culture of ownership and engagement within teams.
• Gather domain knowledge and business process insights through customer interactions.
• Act as a subject matter expert and escalation point for product-related issues.
• Perform other duties as assigned.

About You

You are a great fit for this role if you have:

• A Bachelor’s degree in Business Administration, Computer Science, or a related field, OR 4-6 years of equivalent experience.
• Experience working in a team-oriented environment with senior managers, project managers, developers, and external vendors.
• Strong communication and interpersonal skills, with a customer- and business-focused mindset.
• Excellent organizational and time management abilities, adept at managing multiple priorities in a fast-paced setting.
• Ability to analyze and understand complex business processes.
• Solid understanding of software development lifecycle, application function points, and UI design.
• Strong experience Agile methodologies and Sprints.
• Backlog management and software release build experience, utilizing Azure DevOps.
• Experience with Microsoft Dynamics suite of solutions.
• Application platform development and configuration experience.
• Background in business process improvement techniques and tools.
• Knowledge of the electric power industry and compliance.
• Familiarity with federal agencies (DOE, DHS, FERC).

#LI-CR1

We are seeking an experienced IAM Operations Specialist to provide end-user support, troubleshoot complex identity and access management (IAM) issues, and drive operational efficiency within our organization. This role plays a key part in maintaining secure access to critical systems, ensuring compliance with security policies, and refining IAM workflows for greater automation and scalability.

As a subject matter expert, you will serve as an escalation point for junior team members, assist in optimizing IAM processes, and support ongoing security initiatives. This is an opportunity to contribute to a dynamic and growing IAM function while continuously improving operational effectiveness.

6 month contract to hire

Key Responsibilities

• Act as the primary escalation point for complex IAM-related requests and incidents, ensuring timely resolution while mentoring junior team members.

• Support and refine IAM operations processes, including account and password management, access lifecycles, authentication and authorization, entitlement management, and non-employee identity management.

• Identify opportunities for automation and process optimization, collaborating with IAM, IT, and business units to streamline identity and access workflows.

• Maintain and update IAM documentation, including standard operating procedures (SOPs), workflows, training materials, and job aids.

• Participate in IAM implementation, deployment, and documentation projects.

• Monitor identity systems and processes, proactively identifying trends and potential risks while escalating issues as necessary.

• Collaborate with senior IAM team members to ensure effective communication regarding identity-related challenges and solutions.

• Provide after-hours on-call support as needed.

Required Qualifications

• Education: A bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering, or a related field is required. A degree in another discipline with coursework in programming, systems analysis, or system development is also considered.

• Experience:

  • Minimum of 3 years of experience in IAM or a related field, working with IAM platforms such as SailPoint, BeyondTrust, Saviynt, Delinea, ForgeRock, Ping Identity, Okta, CyberArk, Duo, Entra, Active Directory, etc.

  • Hands-on experience with service management tools like ServiceNow, Jira, or ManageEngine.

  • Strong understanding of IAM core concepts, including Lifecycle Management, Access Management, Identity and Access Governance, and Privileged Access Management.

  • Basic scripting and automation experience is preferred.

  • Strong problem-solving skills with the ability to work in a fast-paced environment.

  • Excellent communication and collaboration skills, with the ability to engage both technical and non-technical teams.

  • Strong organizational skills with the ability to manage multiple priorities effectively.

Preferred Certifications

• HDI or Cyber Operations, IAM, or a similar industry-recognized certification.

Why Join Us?

• Work with cutting-edge IAM technologies in a fast-paced, security-focused environment.

• Be part of a team dedicated to continuous improvement and innovation.

• Opportunities for professional growth, training, and certifications.

If you are passionate about identity security, process optimization, and supporting enterprise-wide IAM initiatives, we encourage you to apply!

#LI- KO1

ITSM Compliance Analyst

We’re seeking a high-energy ITSM Compliance Analyst who is passionate about driving IT Service Management (ITSM) best practices that enhance user experiences, stakeholder engagement, and overall productivity. Our team operates with a startup mindset—moving fast, learning quickly, and continuously evolving.

9 month contract to hire- remote

In this highly collaborative role, you will play a key part in leading ITSM initiatives across the broader technology organization. You’ll work to enhance existing practices while also defining and implementing emerging ITSM strategies and solutions. This position requires strategic thinking, strong cross-group collaboration, and comfort reporting to senior leadership.

Responsibilities

• Prepare for and facilitate regular ITSM governance discussions to create intuitive employee experiences using IT Service Management tools and surrounding applications.
• Work closely with ITSM process owners to ensure ITSM Framework artifacts are up-to-date and readily available.
• Partner with ITSM process owners, internal teams, and stakeholders to ensure ITSM process requirements are consistently followed.
• Conduct periodic reviews of the ITSM Framework and practices using established OKRs and KPIs while performing extensive process walk-throughs.
• Build relationships, influence, and manage dependencies with key partners while positioning the team as a key contributor to ITSM practice strategy.
• Utilize facilitation skills to lead strategic discussions as a core member of the IT Service Management Office (IT SMO).
• Navigate ambiguity effectively and provide clarity to drive team success.
• Deliver success through empowerment and accountability by modeling, coaching, and mentoring.
• Model: Embody the company’s culture, values, and ITSM principles.
• Coach: Define objectives and outcomes, enable success across teams, and foster adaptability.
• Care: Advocate for customers by improving ITSM practices and tool experiences through automation and innovation.
• Promote a positive, inclusive, and collaborative work environment.

Qualifications

Required Qualifications

• 5+ years of ITSM practice experience.
• Strong background in ITSM processes and governance frameworks.
• Experience with enterprise ITSM software and cloud-based solutions, with the ability to integrate ITSM tools across various technologies.
• Proven ability to build trust and work collaboratively with leadership and stakeholders.
• Strong self-motivation, resourcefulness, and ability to drive tasks with urgency.
• Excellent oral and written communication skills.
• ITIL v3 Fundamentals certification or higher.

Preferred Qualifications

• Bachelor’s degree or higher in Business Management, Information Technology, or a related technical field.

This role offers an exciting opportunity to shape ITSM strategies from the ground up while working with a dynamic team focused on continuous improvement and innovation.
#LI-AS1

We are seeking an experienced Solution Architect to oversee application systems, architecture, data workflows, and system interfaces. This role ensures a secure, scalable, and cost-optimized platform by leveraging microservices architecture, APIs, and cloud-native technologies. The ideal candidate will be a strategic thinker and hands-on expert, collaborating with stakeholders to design and implement high-performance solutions that align with business goals.

8 month contract with extensions
Remote

Key Responsibilities:

• Lead solution architecture and design for enterprise systems, ensuring synergy between software and hardware.
• Define and document IT roadmaps, analyze existing systems, and recommend improvements.
• Research emerging technologies to enhance security, scalability, and reliability.
• Collaborate with Product Owners, Enterprise Architecture, Cloud Engineering, Security, and PMO teams to ensure alignment with business objectives.
• Own technical debt management, backlog prioritization, and architectural improvements.
• Provide guidance and troubleshooting expertise for critical P1 issues and solution escalations.
• Develop reference architectures and contribute to best practices for implementation teams.
• Conduct build reviews, ensuring design documentation aligns with implemented solutions.
• Actively participate in a community of practice with fellow architects to drive innovation.

Qualifications:

Minimum Requirements:

• Bachelor’s Degree in Computer Science or related field.
• 15+ years of experience in architecture and design.
• 5+ years of experience in software development using Java, Kotlin, or C#.
• 5+ years of experience with microservices architecture, APIs, and API gateways.
• 3+ years of experience as a Team Lead.
• Expertise in application security best practices, multi-threading, concurrency, and database management.
• Experience in designing highly available and scalable systems.

Preferred Qualifications:

• Master’s Degree in Computer Science or equivalent.
• Hands-on experience with Google Cloud Platform (GCP) and Kubernetes.

Desired Skills & Capabilities:

• Deep technical knowledge of cloud-native solutions, security, and scalability.
• Ability to navigate complex systems and work cross-functionally to overcome barriers.
• Strong leadership and supervision skills, with experience in defining methodologies and procedures.
• Problem-solving mindset, capable of evaluating complex situations and driving innovative solutions.

If you’re a seasoned Solution Architect looking for an opportunity to lead transformative cloud and microservices initiatives, apply today!

We are seeking a Project Coordinator/ Implementation Lead for the Supply Chain and Logistics industry, with experience in coordinating and deploying engineer resources in Server and Network Infrastructure initiatives to multi site industrial locations.
This contract is budgeted though February 2026, with the opportunity to get extended.

This is a fully remote role and a great opportunity to advance your career!

The Plant Technical Implementation Lead is responsible for the planning, building, delivery, and support plant compute migration initiatives in Service Centers based in Americas region. The individual must have scheduling and coordination experience with high level technical understanding or exposure to various IT environment (Windows, Linux, Network, OT Technologies)

• Manage multiple projects or workstreams that deliver improvements for edge technology at Service Centers globally
• Support development of project scope and objectives, the identification & evaluation of options for project delivery and the preparation of project documentations and plans.
• Ensure that IT requirements are defined, delivered, and monitored
• Lead the governance activities for various application programs and ensure scope is accurately documented and approved by various stakeholders
• Prioritize and manage deployments based on multiple vendors resource availabilities•
• Direct the activities of the project team, coordinate and drive the team’s efforts towards successful delivery of assigned projects
• Lead the weekly status meetings and provide overall project status regularly to leadership.
• Responsible for overall scheduling downtime windows at scale on a weekly basis, need to be comfortable with day-to-day coordination & scheduling activities
• Interact with wide range of stakeholders (40 + countries) and build relationships with Operations team.
• Develop, present, and manage project metrics to continuously measure and improve the delivery of project.
• Understand business, edge technology management processes, and demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards.
• Ensure quality control procedures are used correctly
• Develop schedules and work packages for the IT & application delivery teams
• Monitor and adjust activities, resources, and plans
• Initiate and influence key stakeholder relationships
• Build appropriate and effective business relationships.
• Make decisions which impact the success of assigned projects i.e., results, deadlines, and budget.
• Undertake work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.
• Advise on the available standards, methods, tools, and applications relevant to own specialism and can make appropriate choices from alternatives.
• Analyze, design, plan, execute, and evaluate work to time, cost, and quality targets.
• Facilitate collaboration between stakeholders who have diverse objectives.

#LI-CR1

Lead Software Engineer
Location: Remote, with quarterly travel
Skills: Strong AWS, C#, working within Product Development, React
Perks: Strong base bonus, and benefits

Our Milwaukee-based client seeks a Lead Staff Engineer for a growing team! The ideal candidate will have strong AWS experience. This position entails working on a team of Product Owners, Software Developers, and Quality Assurance Engineers. You will contribute to the modernization and re-architecture of the systems that drive value for our clients. You will be able to work with different portions of our systems and business, including UI/UX, back-end automation, and embedded business process improvement projects.

What You’ll Be Doing

• Design, develop, maintain, and improve software and other technical solutions that solve business challenges.

• Play a key role in redesigning our legacy products in AWS.

• Champion AWS best practices and mentor team members.

• Develop and maintain unit and integration tests.

• Responsibly self-manage workload given project priorities, deadlines, and deliverables.

• Help the team achieve sprint goals through independent work and collaboration.

• Participate in code reviews to promote quality and best practices.

• Support code deployments.

• Mentor Junior/Mid-level engineers, specifically in a Cloud Native Environment.

What We Need

• 10+ years of relevant experience.

• At a minimum, a Bachelor’s Degree.

• Strong experience with C#, SQL, JavaScript, .NET Framework / .NET Core.

• Cloud development experience with AWS.

• Understanding of Agile practices (e.g., Scrum).

• Experience with full software development lifecycle.

• Excellent technical design, problem-solving, and debugging skills.

• Experience with domain-driven design.

• Experience with microservice architecture.

• Experience with event-driven architecture.

• Passionate about building high-quality systems with AWS best practices.

• Excellent collaborative skills; work well independently and as a team member.

• Proven analytical skills to interpret and implement business and functional requirements.

• Understanding of the value of test automation and a desire to incorporate it in development practice.

Wish List

• Continued education and/or advanced degree(s).

• Experience in environments subject to HIPAA and/or PCI regulations.

• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry.

• Certified Scrum Developer (CSD).

• AWS Certifications.

• Understanding of DevOps principles.

• Experience with test-driven development.

• Experience designing systems in an event-driven architecture.

• Experience rebuilding on-prem legacy applications in a modern cloud environment (AWS).

  #LI-CL1
  

We are seeking a Manager for Request, Knowledge, and Service Catalog to oversee daily business-as-usual (BAU) activities, including monitoring request queues, data analysis, reviewing catalog offerings and knowledge articles, tracking key performance indicators (KPIs), overseeing testing and system modifications, and collaborating with cross-functional teams. The ideal candidate will ensure operational efficiency, maintain high service standards, and drive continuous improvement in request, catalog, and knowledge management.

Remote: Located in EST or CST
6 month contract to hire

Essential Responsibilities

• Manage daily operations for Request, Service Catalog, and Knowledge Management.
• Monitor service level agreements (SLAs) for Request Management.
• Develop dashboards for ownership areas to track requests efficiently.
• Analyze high-volume request areas to determine the need for additional service catalog offerings.
• Review new and existing service catalog requests and knowledge management articles.
• Provide KPI/metric reporting, including request volumes, service catalog usage, and knowledge article distribution.
• Drive process efficiency by implementing key performance indicators and recommending continuous improvements.
• Design, execute, and enhance daily processes related to Request, Service Catalog, and Knowledge Management, including annual policy updates.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent work experience in Request, Service Catalog, or Knowledge Management.
• Minimum of six years of relevant professional experience, with at least one to two years in a managerial role.
• Proven ability to execute strategic asset management processes effectively.
• Strong multitasking and problem-solving skills.
• Fundamental understanding of ITIL and IT Service Management (ITSM) methodologies.
• Experience in a supervisory or managerial role.

Preferred Qualifications

• Strong knowledge of IT Service Management processes and discovery tools.
• Experience working with Configuration Management Databases (CMDB) and understanding their role in business services.
• Familiarity with IT software and hardware management.
• ITIL Certification preferred.

This is an excellent opportunity for an experienced professional to drive efficiency and innovation in service catalog, request, and knowledge management processes. #3994

The Software Asset Management (SAM) Analyst provides ongoing software management support as part of an IT Asset Management (ITAM) team. This role supports team members across the organization with software requests and orders while ensuring adherence to processes, strategies, and technologies that support the full lifecycle management of desktop software assets for corporate business units worldwide.

Responsibilities

• Perform daily operational processes for software management with minimal supervision.
• Support internal and external mailboxes, assisting internal customers with software-related issues and external vendors with quotes or inquiries.
• Review software licenses and entitlements in collaboration with procurement partners to ensure compliance with vendor contracts.
• Manage the request lifecycle, ensuring timely processing from request to installation.
• Facilitate new software product requests for approval or decline.
• Maintain accurate data in the software catalog as requests change or new products are added.
• Update the Orders Management system with quotes and financials related to software orders.
• Execute internal chargebacks to align budgets with software purchases.
• Process annual software renewals and maintain data within the Software Renewals Dashboard.
• Contribute to and enhance daily processes related to software asset management, including updating SAM Asset Management policies annually.
• Perform software true-ups for license retrieval, budget adjustments, and renewals.
• Collaborate with technical support teams to resolve license key and subscription-related inquiries.
• Build and maintain strong relationships with business partners across operations, procurement, finance, and team member support to ensure smooth interdepartmental processes.
• Participate in and contribute to Software Asset Management projects.
• Perform other duties as assigned.

Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent work experience.
• Minimum of four years of experience in IT Asset Management or Software Management.
• Strong multitasking skills.
• Excellent oral and written communication skills.
• Strong presentation and research skills.
• Proficiency with Google Workspace (Docs, Sheets, etc.).
• Self-motivated with the ability to work independently and collaboratively.

Preferred:

• Understanding of IT Service Management processes and Software Asset Management principles.
• Experience working with procurement, finance, and vendors.
• Familiarity with IT software management.
• ITIL Certification.

If you are a detail-oriented professional with experience in software asset management and a passion for process improvement, we encourage you to apply.
#LI-AF1

IBM Merge/Merative PACS Admin/Architect – Remote

Remote

Direct Hire – W2 Only

JOB SUMMARY

Our client, a large hospital system with a growing technology team, is adding a PACS Administrator to their team. The PACS Admin will support their mission to help everyone live a longer, happier, and healthier life. This person will be responsible for the daily operations of the IBM Merge/Merative PACS system.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Minimum of a Bachelor’s Degree in Business, Technology, or related field.
• Minimum of 5 years of experience with PACS Radiology required. Prefer 7 or more years of experience.
• IBM Merge/Merative experience required.
• Excellent verbal and written communication skills are required.
• Ability to solve complex problems in a timely manner.
• Accurate with good attention to detail.
• Ability to work under own initiative / self-motivated.
• Experience with information technology optimization.
• Dexterity to learn new systems and programs rapidly.
• Must have a working knowledge of the healthcare industry.

#LI-AW1