Position: Product Technical Support
Onsite in Jeffersonville, IN
One-year long contract

We’re looking for a motivated individual to support our Product Operations programs and products. This role involves assisting with account setups, resolving customer issues, and collaborating with internal teams, Relationship Managers, merchants, and third-party partners. A background in Global Payments processing and customer support is highly valued.

What You’ll Do:

• Deliver exceptional support in a customer service call center environment by guiding users through hardware, software, and networking issues.

• Manage inbound support requests via phone, email, or online chat.

• Accurately input merchant information into internal systems using proprietary tools.

• Coordinate and complete installations of Global Payments products.

• Stay up to date on vendor equipment, product features, and system functionality.

• Meet or exceed department targets for productivity, quality, and attendance.

• Communicate progress and updates through written reports and team meetings.

• Collaborate cross-functionally with internal teams such as Product, Development, Sales, and Customer Service.

• Provide Tier 2 support for products transitioned to the Customer Service team.

• Perform additional duties as needed based on business needs.

What You Bring:

• Education: High school diploma or equivalent required.

• Experience: At least 1 year of experience in technical support or a related customer service role.

• Industry Knowledge: Familiarity with the Bankcard industry and Global Payments processes is a strong plus.

• Technical Skills: Proficient in Microsoft Office and Google Workspace; able to type at least 40 WPM.

• Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and keen attention to detail.

• Work Style: Able to work independently under limited supervision; comfortable following standard procedures and handling varied but routine issues.