We are seeking an experienced Organizational Change Consultant to lead and support large-scale transformation initiatives across our client’s organization. This role will partner with business leaders, project teams, and stakeholders to drive adoption of new processes, technologies, and organizational changes while minimizing disruption and maximizing business outcomes.

The ideal candidate is a strategic change practitioner who excels in navigating ambiguity, building trusted relationships, influencing stakeholders at all levels, and developing comprehensive change strategies that enable successful transformation.

Key Responsibilities

• Lead and orchestrate an integrated organizational change management approach, including stakeholder engagement, communications, training, sponsorship, and adoption planning.
• Assess the people, process, organizational, and cultural impacts of change initiatives and develop strategies to support successful transitions.
• Partner with project teams and business leaders to identify the scope and impact of change from the end-user perspective.
• Design and execute actionable change management plans using industry best practices, methodologies, and tools.
• Coach and influence sponsors, frontline leaders, and project teams to effectively lead change, address resistance, and drive engagement.
• Identify change-related risks and develop mitigation strategies to support project success.
• Collaborate closely with communications, training, human resources, organizational development, project management, and business teams to align change efforts.
• Provide guidance and oversight to training and communication resources to ensure alignment with overall change strategy.
• Establish metrics and measurement frameworks to evaluate change adoption, utilization, and achievement of business outcomes.
• Support deployment planning and ensure sustained ownership throughout the adoption lifecycle.
• Recommend organizational change resources, timing, and team structures required to achieve desired outcomes.
• Perform other duties and responsibilities as assigned.

Required Qualifications

• Bachelor’s degree in Business, Human Resources, Communications, Technology, or a related field.
• Minimum of 6 years of professional experience in organizational change management, communications, training, project management, or a related discipline.
• At least 2 years of experience leading significant change management initiatives within complex organizations.
• Strong understanding of change management principles, methodologies, and best practices.
• Ability to advocate for the needs of individuals and teams impacted by change.
• Experience integrating change management activities with project plans, communication strategies, and training programs.
• Proven ability to influence and build relationships with stakeholders at all organizational levels, including senior leadership.
• Demonstrated success leading through ambiguity and adapting to evolving priorities.
• Excellent written, verbal, presentation, and facilitation skills.
• Strong active listening, problem-solving, and interpersonal skills.
• Self-motivated with a high degree of initiative and accountability.
• Ability to work collaboratively across cross-functional teams.

Preferred Qualifications

• Advanced Change Management certification or credential.
• Experience supporting Agile transformations or Agile change management initiatives.
• Professional change management certification (Prosci, ACMP, or similar).
• Experience supporting enterprise-wide business transformation efforts.

Key Skills

Required

• Ability to quickly build trust and credibility with stakeholders.
• Ability to thrive in ambiguous and rapidly changing environments.
• Advanced organizational change management expertise.
• Exceptional communication, facilitation, and influencing skills.
• Strong relationship-building and stakeholder management capabilities.

Preferred

• Agile Change Management experience.
• Change Management Certification.

This position requires exceptional attention to detail, strong organizational skills, and the ability to handle confidential information with care. The associate will collaborate closely with cross‑functional teams to resolve issues, manage exceptions, and support continuous process improvement.

Key Responsibilities

Document Verification & Assembly

• Verify shipping label details, including recipient information, policy numbers, and contract numbers, against internal records
• Accurately insert contracts into USPS envelopes according to established standards
• Securely affix shipping labels and perform quality checks to prevent mailing errors
• Ensure all documentation is complete, accurate, and compliant prior to distribution

Label Production & Data Validation

• Generate shipping labels using internal data management systems
• Confirm addresses and recipient names match system records
• Use automated tools to cross‑reference data across multiple databases

Field Requests & Exception Handling

• Process requests to release, hold, or destroy contracts per established guidelines
• Investigate and resolve scanning discrepancies and data mismatches
• Coordinate address verification and research needs with internal partners
• Escalate complex issues as needed and track resolutions

Returns Processing

• Document reasons for returned mail in tracking systems and spreadsheets
• Create shipping labels for rerouted, held, or returned contracts
• Identify trends in returned documents and recommend corrective actions

Organizational & Operational Support

• Sort and organize contracts by designated office or network groups
• Manage daily movement of document boxes to meet ship‑date requirements
• Set up and label new document storage boxes as needed
• Monitor inventory of mailing supplies and request replenishment

Additional Responsibilities

• Process policy modifications when required
• Maintain and restock USPS bins, folders, and related supplies
• Assist with training new or junior associates
• Participate in audits and compliance reviews

Qualifications

• High level of accuracy and strong attention to detail
• Proficiency with data entry and internal tracking systems
• Basic understanding of postal services and shipping procedures
• Strong organizational, multitasking, and problem‑solving skills
• Effective written and verbal communication skills
• Ability to work independently while contributing to team goals
• Comfortable using tools such as Microsoft Office (or similar software)

Education & Experience

• High school diploma or equivalent
• 1–2 years of experience in mail handling, document processing, or customer service
• Ability to prioritize work and meet deadlines in a fast‑paced environment
• Basic PC proficiency required
• Proven ability to work accurately with confidential information
• Strong teamwork and collaboration skills

Physical & Other Requirements

• Ability to lift and carry 15–20 pounds consistently
• Ability to multitask and navigate multiple systems simultaneously
• Position requires fingerprinting (non‑registered role)