Director, Global Technology Services

Location: Atlanta, GA
Work Model: Hybrid
Employment Type: Full-Time

About the Opportunity

Our client is seeking a strategic, highly collaborative technology leader to join a global organization as the Director, Global Technology Services.

This is a high-impact opportunity for a proven IT leader who is ready to take on broader executive-level responsibility. The ideal candidate may currently be operating as a Director or Senior Director and should have progressively expanded their leadership scope, global experience, and operational ownership throughout their career.

This leader will take ownership of a broad global Technology Services organization and serve as a trusted strategic partner and extension of the CIO.

What You’ll Lead

You will oversee a global technology services environment spanning:

• Infrastructure Operations
• Service Desk and Deskside Support
• End-User Computing and Digital Workplace
• IT Service Management
• IT Asset Management
• IT Procurement and Vendor Coordination

The role will lead a globally distributed organization with approximately 30 team members and seven direct reports across the United States, United Kingdom, and India.

What You’ll Do

• Lead and develop global Technology Services teams while building a culture of accountability, collaboration, innovation, and customer focus.
• Establish and improve service delivery standards, SLAs, KPIs, operational dashboards, and continuous improvement practices.
• Drive initiatives focused on infrastructure modernization, cloud enablement, automation, AI-enabled IT operations, and digital workplace improvements.
• Improve the end-user experience through modern support models, proactive service management, and operational efficiency.
• Partner with the CIO and business leadership to align technology services with organizational priorities and business needs.
• Strengthen collaboration and alignment across global IT teams, regions, and stakeholders.
• Manage relationships with infrastructure vendors, managed service providers, and technology partners.
• Oversee operational budgets, IT asset lifecycle management, procurement processes, and cost optimization.
• Identify opportunities to improve technology performance, service quality, scalability, and operational maturity.
• Bring strong ownership and execution discipline to a lean, globally distributed organization.

What We’re Looking For

The ideal candidate is a global technology services leader who combines strategic thinking with strong operational execution.

You should bring:

• 12+ years of progressive IT leadership experience.
• Experience leading global or geographically distributed technology services or IT operations teams.
• Broad experience across areas such as infrastructure, service desk, end-user computing, ITSM, asset management, and vendor management.
• A demonstrated track record of operational transformation and measurable service improvement.
• Experience developing and managing global teams and leaders.
• Strong experience with service delivery metrics, KPIs, SLAs, governance, and continuous improvement.
• Experience leading or influencing modernization initiatives involving cloud, automation, AI-enabled operations, or digital workplace technologies.
• Experience managing complex vendor relationships and operational budgets.
• Strong executive communication, stakeholder management, and business partnership skills.

The Leadership Style That Will Thrive Here

This is a lean, highly collaborative, globally distributed organization. The right leader will be:

• Personable and relationship-oriented.
• Comfortable working across cultures, regions, and time zones.
• Flexible and adaptable in an evolving environment.
• Strategic while still willing to roll up their sleeves when needed.
• Highly accountable and comfortable taking ownership.
• A strong communicator who can build trust with technical teams, executives, and business stakeholders.
• Someone who naturally brings people together and creates alignment.

This role is particularly well suited for a leader who is ready to become a true advocate and extension of the CIO, taking ownership of the Technology Services function and helping the CIO focus on broader strategic priorities.

Preferred Experience

Experience in the following areas is helpful but not required:

• Insurance or professional services
• Microsoft Azure and modern cloud operations
• AI-enabled IT operations and automation
• Digital workplace transformation
• SAP environments or global SAP initiatives
• ITIL or other service management frameworks

Senior Salesforce Developer

We are looking for a Senior Salesforce Developer with strong hands‑on experience across Sales Cloud, Service Cloud, and Experience Cloud. In this role, you will take ownership of complex Salesforce development work and partner closely with our Salesforce Administrators to understand business needs, validate technical solutions, and deliver scalable, high‑quality builds. This position requires solid problem‑solving skills, clean coding practices, and the ability to create intuitive, user‑friendly experiences.

Responsibilities

• Design and develop Apex classes, triggers, Lightning Web Components, and UI customizations
• Build and maintain integrations using Salesforce APIs and custom REST/SOAP APIs
• Translate business requirements into technical designs and validated solutions
• Troubleshoot issues, identify root causes, and recommend long‑term fixes
• Perform code reviews and follow Salesforce development best practices
• Maintain documentation and communicate progress clearly and consistently
• Support deployment, testing, and release management
• Apply UX and web design principles to deliver clean and intuitive experiences

Technical Skills

• Apex, LWC, JavaScript, HTML, CSS, XML
• Visual Studio Code and Salesforce CLI
• Experience with integration patterns and middleware concepts
• Strong understanding of scalable and secure development practices
• Ability to design and build Experience Cloud sites and permissions
• Knowledge of Salesforce data models, sharing rules, and performance best practices

Education & Certifications

• Salesforce Platform Developer I (required)
• Salesforce Platform Developer II (preferred)
• 100+ Trailhead Badges

Senior Manager, Digital Experience Platforms
Location: US-based Remote
Employment Type: Full-time
Travel Requirements: Up to 20% travel

We’re looking for a hands-on Technology Leader to lead a growing team of software professionals working on high-priority product and platform initiatives. This is a great opportunity for a people-first leader who can build trust, drive execution, and help shape a high-performing team. 

What you’ll do

• Lead and mentor a team of software engineers and contractors
• Partner with technical stakeholders to align on priorities, architecture, and delivery
• Support execution across multiple application teams and initiatives
• Help remove blockers, guide decision-making, and keep work moving forward
• Foster a strong team culture built on accountability, curiosity, and initiative
• Participate in interviewing, hiring, and team development efforts

What we’re looking for 

• Prior people management experience in a software/technology environment 
• Strong leadership skills with the ability to coach, develop, and motivate others 
• Technical fluency to contribute to discussions around architecture, collaboration, and delivery 
• Ability to assess tradeoffs, resolve conflicts, and make sound judgment calls 
• Someone who takes initiative, follows through, and can be trusted to execute

Nice to have 

• Experience with customer-facing technology products 
• Background leading teams working on internal or proprietary applications 
• Experience in a healthcare, insurance, or similarly regulated environment

Job Title: Senior Data Product Lead
Location: Hybrid – Atlanta
Contract: 6–12 Months+

Overview

We are seeking a senior-level, hands-on Senior Data Product Lead to own the end-to-end lifecycle of high-value data products in a fast-moving, evolving environment.

This role requires a highly autonomous operator who can function as a “principled entrepreneur”—someone who treats data products like business assets, proactively drives adoption, and ensures delivery from concept through production.

This is a contract role (6–12 months) supporting a newly forming data organization, where the permanent senior leadership structure is not yet in place. The contractor will play a critical role in stabilizing and accelerating early-stage data product development.

Key Responsibilities

• Partner directly with business stakeholders (RevOps, Product, Customer Success) to understand and translate use cases into data products
• Own the full data product lifecycle from system of record → Snowflake data mart → end-user consumption tools
• Direct Data Engineering teams to deliver scalable, production-ready data solutions
• Perform hands-on validation and unit testing to ensure data accuracy, logic integrity, and business alignment
• Identify gaps, inconsistencies, and opportunities across data pipelines and proactively resolve them
• Ensure data products are usable, trusted, and adopted by end users
• Operate independently in a high-ambiguity environment with minimal oversight

Required Experience & Skills

• Strong hands-on experience with Snowflake
• Proven experience with:
  • Snowflake Marketplace (publishing, consuming, or operationalizing data products)
  • Medallion architecture (bronze, silver, gold layer design and implementation)
  • Snowflake Cortex (AI-enabled data use cases, LLM/data interaction)
  • Snowflake Streamlit (data applications and dashboards)
• Strong understanding of data product lifecycle and operational data delivery
• Ability to work directly with Data Engineering teams and guide execution without formal management authority
• Hands-on technical capability (SQL, data validation, modeling as needed)
• Strong communication skills with both technical and business stakeholders

Nice to Have

• Experience with ML feature stores and downstream AI/ML consumption layers
• Experience operating in RevOps, Product, Customer Success, or cross-functional data environments
• Background in startup, high-growth, or transformation-stage organizations

Ideal Candidate Profile

The ideal candidate is a hybrid of:

• Data product leader
• Hands-on technical operator
• Business-minded problem solver

They are comfortable working without structure, thrive in ambiguity, and naturally think in terms of:

• Adoption
• Business impact
• Data usability
• End-to-end ownership

This is not a supervisory role—it is a hands-on execution + ownership role requiring senior judgment and technical depth.

Senior Enterprise Architect – Establish the EA Function 5255

Duration: Direct Hire / Perm FTE
Location: Hybrid – Cumberland / Galleria area (Atlanta, GA)
Employment: W2 fulltime employment only, NO sponsorship, NO C2C or 1099

The Opportunity

Tier4 Group is partnering with a high-growth, multi-line platform spanning insurance, financial services, and employment solutions. After significant expansion across multiple  business lines, the organization is at a critical inflection point:

They are building their Enterprise Architecture function for the first time.

This is a rare opportunity to define how architecture operates across the enterprise—how decisions are made, how platforms scale, and how emerging AI initiatives are structured—while maintaining speed and business agility.

This role is ideal for a senior architect who has successfully built Enterprise Architecture in a decentralized environment and is ready to do it again with strong executive alignment.

Key Responsibilities

Build the Enterprise Architecture Function (0→1)

• Establish the EA operating model, including engagement approach, artifacts, and deliverables
• Define architecture principles, standards, and reusable patterns
• Introduce capability-based planning across multiple business units

Platform Rationalization & Technology Alignment

• Drive alignment across CRM platforms (Dynamics 365, Salesforce, Applied Epic), data platforms (Snowflake), and integration layers (MuleSoft)
• Lead build vs. buy vs. platform evaluations
• Identify and reduce duplicate tools and redundant technology investments

AI Architecture & Governance

• Bring structure to existing AI and GenAI initiatives (Claude and emerging use cases)
• Define architecture patterns (e.g., RAG, agentic workflows where applicable)
• Establish practical AI governance frameworks aligned to real-world usage

Business & Product Partnership

• Collaborate with Product Managers, business leaders, and IT stakeholders across all business areas
• Translate business needs into architecture decisions, tradeoffs, and roadmaps
• Operate as a trusted advisor—enabling speed, not creating friction

Modernize Architecture Governance

• Redesign Architecture Review Board (ARB) into a lightweight, consultative model
• Embed architecture into product discovery and delivery processes

M&A Architecture Support

• Contribute to technical due diligence for acquisitions
• Define post-merger integration architecture and platform alignment strategies

Why This Role Stands Out

• True build opportunity: No legacy EA structure in place
• High impact: Influence platform, product, and AI decisions enterprise-wide
• Active AI environment: Immediate involvement in real-world GenAI use cases
• Complex business landscape: Multiple business units with distinct needs
• Executive visibility: Strong alignment with senior technology leadership

Technology Environment

• Integration: MuleSoft
• Data: Snowflake
• Platforms: Dynamics 365, Salesforce, Applied Epic
• AI: Anthropic Claude + emerging GenAI solutions
• Low-code: Microsoft Power Platform

Required Qualifications

Proven Enterprise Architecture Builder

• Experience standing up an EA function from the ground up
• Ability to produce tangible artifacts (capability models, governance frameworks, architecture standards)

Business-Aligned Thinking

• Strong ability to distinguish Enterprise vs. Solution Architecture
• Experience partnering with business and product leadership as a strategic advisor

Technical Depth

• Hands-on expertise in integration, data architecture, and modern platforms
• Ability to engage at both strategic and technical levels

AI Experience

• Experience architecting or implementing real-world AI solutions
• Understanding of AI governance, risk, and deployment considerations

Multi-Business Environment Experience

• Experience operating across multiple business units or product lines
• Capability mapping and investment alignment experience preferred

Preferred Experience

• M&A due diligence and post-merger integration
• TOGAF, BIZBOK familiarity
• Experience with enterprise architecture tools (LeanIX, Ardoq, Sparx, Planview)

Important Considerations

• This is a hands-on individual contributor role
• The position involves building the EA function—not inheriting a team
• Best suited for candidates comfortable operating in a builder environment with evolving structure

Success Metrics (First 6–12 Months)

• Enterprise Architecture operating model fully defined and adopted
• Capability model established across business units
• Measurable reduction in redundant tools and platforms
• AI initiatives aligned with a consistent architecture and governance model
• Architecture integrated early into product and M&A decision-making

Software Engineer (Java / Spring Boot)

12-Month Contract

Remote

 

About the Role

We are looking for a seasoned Software Engineer who loves building, learning, and taking ownership of meaningful systems. This role is heavily focused on hands-on coding and close collaboration with Product Owners to deliver reliable, high-quality solutions in an insurance domain environment.

If you enjoy working through complex requirements, understanding the why behind what you’re building, and continuously sharpening your technical craft, this role is for you.

 

What You’ll Do

• Write production-quality code 35+ hours per week—this is a true hands-on engineering role
• Collaborate with Product Owners and peers to refine requirements and design thoughtful solutions
• Engage directly with Product Owners to understand business intent and translate it into technical execution
• Participate in code reviews, testing, and debugging to ensure high standards of quality
• Triage production issues and implement minor enhancements and fixes
• Contribute to documentation, code quality practices, and continuous improvement initiatives
• Learn and apply insurance domain knowledge to make better long-term technical decisions

 

Must-Have Qualifications

• Strong proficiency in Java and Spring Boot (core requirement)
• 5+ years of professional software development experience
• Experience with unit testing, debugging, and maintaining production systems
• Self-starter mindset—able to take broad requirements and work independently
• Strong communication skills and emotional intelligence, with the ability to work directly with Product Owners

 

Technical Experience That Stands Out

• Experience with or interest in additional languages such as Go, Python, and/or JavaScript
• A genuine enjoyment of learning new programming languages and tools
• Exposure to other languages like Python, Golang, C#, or JavaScript (nice to have, not required)
• Familiarity with AI-driven outcomes or systems (bonus, not required)

 

What Sets You Apart

• Natural curiosity and a desire to understand how things work
• Openness to feedback and continuous learning
• A thoughtful, quality-focused approach to writing and maintaining software
• Comfort asking questions and engaging in healthy technical discussions

 

Why Join Us

• Real ownership and autonomy—your ideas and decisions matter
• A culture that values quality, collaboration, and learning
• A role that prioritizes engineering time over meetings
• The opportunity to grow your technical skills while learning a complex and impactful domain like insurance

Senior AI/ML Developer 

REMOTE (United States) with travel required

AI Platform Engineering & LLM Implementation

A growing mid-market organization is expanding its AI capabilities and is seeking a Senior AI/ML Developer to help build and operationalize real-world AI solutions.

This role is for someone who enjoys writing code, solving complex technical problems, and bringing AI models into production environments.

You will play a key role in implementing machine learning and Generative AI capabilities while ensuring models are reliable, scalable, and properly integrated into enterprise systems.

You will also partner closely with business teams that are building predictive models but need engineering expertise to deploy and operationalize them.

What You’ll Do

Maintain and Modernize Existing Models

The organization already uses predictive models across several functions. You will:

• Maintain and optimize existing ML and predictive models

• Improve model retraining, validation, and monitoring

• Strengthen modeling pipelines to ensure reliability and repeatability

Implement Generative AI and LLM Solutions

You will help design and implement real-world GenAI applications, including:

• Retrieval-Augmented Generation (RAG)

• Prompt orchestration and evaluation

• Monitoring and tuning LLM outputs

You will also integrate vendor-delivered GenAI capabilities into the organization’s data ecosystem.

Build and Integrate AI Systems

This role sits within the engineering layer of the AI platform. Responsibilities include:

• Building and maintaining data and AI pipelines

• Integrating models with enterprise systems and APIs

• Supporting CI/CD processes and model versioning

• Ensuring solutions can scale in production environments

Support Business Teams Deploying Models

Several business units build analytical models but lack engineering capabilities to deploy them. You will:

• Partner with teams such as Actuarial and Underwriting

• Help operationalize models built by business experts

• Ensure models follow proper MLOps and governance standards

Ensure Operational Reliability

You will implement monitoring and controls to ensure:

• Model performance and drift are tracked

• Systems remain reliable and cost efficient

• AI solutions meet audit and governance requirements

What You Bring

• 7+ years of experience in AI engineering, machine learning, or software development

• Strong programming skills in Python

• Experience working with modern ML frameworks

• Experience deploying models into production environments

• Experience building data pipelines and API-based integrations

• Ability to work in environments where requirements evolve quickly

Nice to Have

• Experience with LLMs or Generative AI platforms

• Exposure to RAG architectures or agent-based systems

• Experience integrating vendor-delivered AI platforms

• Background working in regulated industries

What Makes Someone Successful 

• Builder mindset with strong engineering discipline

• Ownership and accountability for delivering production-ready solutions

• Pragmatic problem solving

• Ability to balance speed, quality, and risk

Compensation

Base salary plus yearly bonus and long-term incentive plan

Why This Role Is Interesting

You will have the opportunity to:

• Work on real AI systems deployed in production

• Implement cutting-edge GenAI and LLM capabilities

• Partner with business teams solving meaningful problems

• Help build the AI foundation of a growing organization

Chief Architect (Payments Industry)
Location: Hybrid | Atlanta, GA
Full Time

Our Client is seeking a Chief Architect to shape and lead the architectural strategy for modern, scalable payment platforms and enterprise technology solutions. This executive-level role will guide the evolution of architecture and engineering capabilities, with a strong emphasis on integrated payment systems and long-term technology modernization.

The Chief Architect will work across Product, Engineering, and Business teams to align technical strategy with business growth, while building and leading a high-impact architecture organization.

What You’ll Do

• Define and drive the enterprise-wide architecture strategy, including standards, design principles, and long-term technology roadmap.
• Lead the architecture vision for integrated payment platforms, ensuring scalability, resilience, and security.
• Translate complex technical decisions into clear business outcomes, presenting options and tradeoffs to executive stakeholders.
• Build, lead, and mentor a team of architects providing guidance across product and platform development.
• Partner with product and engineering leaders to deliver interoperable solutions that integrate with external partners and customer ecosystems.
• Advocate for architecture and technology investments and influence prioritization at senior leadership levels.
• Ensure alignment with broader enterprise architecture initiatives and governance.
• Support modern delivery practices, continuous improvement, and agile execution across teams.

Required Qualifications

• • • Bachelor’s degree in Computer Science, Engineering, or a related field.
    • 10+ years of experience delivering enterprise software solutions within agile environments.
    • 10+ years of hands-on experience in software architecture for complex, multi-tier platforms.
    • 5+ years in senior technical leadership roles with increasing responsibility.
    • 5+ years of people management experience, including building and developing high-performing teams.
    • Payments industry experience required
    • Demonstrated expertise in multiple architectural disciplines such as:
      • Enterprise or Solution Architecture
      • Cloud Architecture (AWS preferred)
      • Distributed Systems & Messaging
      • Mobile or Multi-Tenant Platforms
      • Infrastructure or Platform Architecture