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  • Client Engagement Manager – Alpharetta, GA

    Client Engagement Manager

    The Client Engagement Manager is essentially the bridge between our organization and our clients’ leadership teams. The role sits in that important middle ground: not quite account management in the sales sense, not quite project management, but rather relationship orchestration with an eye toward adoption, satisfaction, and retention. The Client Engagement Manager owns the overall client relationship post-sale, ensuring successful adoption, ongoing satisfaction, and measurable business outcomes. This role is part strategist, part relationship-builder, and part coordinator. The CEM partners with clients to understand their goals, translates those into actionable success plans, and orchestrates internal resources (support, technical, product, operations) to deliver on commitments.

    Responsibilities:

    Client Relationship Ownership: Act as the primary point of contact for assigned clients, building trusted advisor status with key stakeholders.

    • Engagement Planning: Develop and execute tailored engagement strategies that align service capabilities with client business objectives.
    • Business Reviews: Conduct regular executive-level check-ins (QBRs/MBRs) to demonstrate ROI, share insights, and align on future opportunities.
    • Adoption & Retention: Drive service adoption across client teams; monitor engagement metrics and proactively address risks of churn.
    • Cross-Functional Coordination: Partner with sales, support, technical teams, and product management to ensure seamless client experience.
    • Issue Escalation Management: Own and coordinate resolution of major client issues while maintaining positive client sentiment.
    • Growth Support: Identify upsell or expansion opportunities in collaboration with sales, but without a quota-bearing sales focus.
    • Voice of the Customer: Advocate for client needs internally; provide structured feedback to product and leadership teams.

    Requirements:

    • Strong relationship management and interpersonal skills; able to operate confidently at both operational and executive levels.
    • Solid understanding of technology solutions (not engineering depth, but fluent enough to discuss integration and business impact).
    • Skilled in storytelling with data: able to package metrics and insights into persuasive business reviews.
    • Business acumen: able to connect technical capabilities to client business outcomes. Bachelor’s degree or higher in a related field of study
    • Travel to client locations as needed

    Desired Skills:

    • Assertive and skilled at building relationships and influencing stakeholders at all levels
    • Strong management skills with the ability to coach and lead
    • Professionalism, leadership, discretion, and good judgment in all interactions with co-workers, clients, vendors, and others
    • Exceptional organizational skills
    • Demonstrates excellent verbal and written communication skills

    Work Location: 100% in-office.

    Employment Terms: Full-time, In-office, Exempt, Salary. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday, excluding company-observed holidays.

    February 18, 2026
  • Network Engineer

    Network Engineer

     

    Tier4Group is seeking a skilled Network Engineer to design, implement, and support secure, high-availability network environments. This role is ideal for someone with solid hands-on networking experience who enjoys troubleshooting, improving infrastructure, and supporting mission-critical systems that truly matter.

     

    What You’ll Do

    • Monitor network availability, performance, and reliability; proactively identify and resolve issues to ensure maximum uptime.
    • Deploy, support, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
    • Implement and support network security controls to protect systems and data from cyber threats.
    • Troubleshoot network outages and performance issues using best-practice methodologies to quickly assess, remediate, and stabilize environments.
    • Perform technical analysis during incidents, document root causes, and recommend improvements.
    • Collaborate with team members to develop, update, and enforce network standards, policies, and procedures.
    • Maintain accurate and up-to-date network documentation in alignment with industry standards.
    • Provide technical support and guidance to end users and internal IT teams.
    • Communicate clearly with management, delivering regular updates, reports, and technical summaries.
    • Stay current with emerging networking technologies, tools, and industry trends.
    • Perform other duties as assigned.

    What You Bring

    • Strong working knowledge of networking fundamentals and protocols: TCP/IP, DNS, DHCP, VLANs.
    • Hands-on experience with networking hardware from vendors such as SonicWall, Cambium, UniFi, Meraki, Fortinet, WatchGuard, or similar.
    • Solid understanding of network security best practices.
    • Experience using network monitoring and troubleshooting tools such as Auvik, Wireshark, SolarWinds, or equivalents.
    • Strong problem-solving skills and attention to detail.
    • Ability to work independently while collaborating effectively with a team.

    Preferred Qualifications

    • Bachelor’s degree in Computer Science, Information Technology, or a related field.
    • 2+ years of experience in a network engineering, network support, or similar role.
    • Industry certifications such as CompTIA Network+ or Cisco CCNA.

    Employment Details

    • Full-Time | Exempt | Salaried
    • Competitive benefits package including:
      • Medical, dental, and vision coverage
      • Life, AD&D, and disability insurance
      • 401(k) eligibility after introductory period
    • Standard business hours: Monday–Friday, 8:00 AM–5:00 PM
    • Occasional after-hours work may be required

     

     

    February 2, 2026
  • Cloud Solutions Architect – Data Platforms Direct Hire/Onsite 4885

    Cloud Solutions Architect – Data Platforms Direct Hire/Onsite 4885

    Tier4 Group is seeking a high caliber Data Architect to join our team and play a pivotal role in shaping modern, data driven solutions for our clients. In this role, you will partner closely with clients, sales leadership, and delivery teams to design, articulate, and evangelize innovative data architectures that solve complex business challenges.

    • This is a fulltime, permanent, direct hire opening
    • Candidates must be available for direct hire W2 only employment, NO sponsorship is available at this time
    • Job is fully onsite in Alpharetta GA. In person interview WILL BE requested for qualified candidates

    Key Responsibilities

    Solution Design & Architecture
    • Engage with clients to understand business objectives and technical requirements, translating them into scalable, secure, and future ready data architectures.
    • Design end to end solutions leveraging modern data platforms such as Snowflake, Azure, AWS, and GCP.
    • Develop high level architecture diagrams, reference architectures, and solution blueprints covering data ingestion, integration, analytics, and governance.

    Presales & Client Engagement
    • Partner with sales teams to qualify opportunities, define solution scope, and craft winning technical strategies.
    • Lead client presentations, demos, and Proofs of Concept (POCs) that clearly articulate value and differentiation.
    • Author and contribute to RFP/RFI responses, including architecture narratives, implementation approaches, and cost estimates.

    Thought Leadership & Advisory
    • Stay at the forefront of emerging trends in data engineering, cloud platforms, and AI driven analytics.
    • Provide strategic guidance on data modernization, cloud migration, analytics enablement, and data governance best practices.
    • Position the organization as a trusted partner through insight driven conversations and technical credibility.

    Collaboration & Enablement
    • Work closely with delivery teams to ensure a seamless transition from presales to implementation, maintaining architectural integrity and client vision.
    • Enable internal teams by delivering knowledge sharing sessions, technical workshops, and solution playbooks on new technologies and offerings.

    Required Skills & Qualifications

    Technical Expertise
    • Deep hands on knowledge of modern data platforms such as Snowflake, Databricks, Azure Synapse, BigQuery, or similar technologies.
    • Strong experience with ETL/ELT frameworks, data modeling, data integration, and data governance methodologies.
    • Familiarity with BI and visualization tools such as Power BI, Tableau, or Qlik, along with foundational advanced analytics concepts.

    Presales & Consulting Skills
    • Exceptional communication and storytelling abilities, capable of engaging both technical and executive audiences.
    • Proven experience developing solution proposals, architecture diagrams, and cost models.
    • Strong consulting mindset with the ability to balance technical depth and business outcomes.

    Experience
    • 8+ years of experience in data engineering, analytics, or related disciplines.
    • 3+ years in presales, solution architecture, or consulting roles.
    • Hands on exposure to cloud ecosystems (AWS, Azure, GCP) and hybrid data architectures.

    Education
    • Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.

    January 23, 2026
  • Technology Services Engineer

    Immediate need for a Technology Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

    Job Title
    : Technology Services Engineer – Client Focused

    Join a fast-growing healthcare technology services provider that delivers secure, reliable IT solutions enabling providers to focus on patient care. We’re seeking a Technology Services Engineer who combines deep technical expertise with strong client management skills to ensure the success of our healthcare partners.

    This is a hybrid role that blends technical leadership, project execution, and client relationship ownership. You’ll serve as the primary technical liaison for key accounts—solving complex infrastructure issues, driving service adoption, and ensuring alignment between IT strategy and business outcomes.

    What You’ll Do:

    • Serve as the technical lead and primary point of contact for assigned client accounts, managing major technical issues, security incidents, and IT projects.
    • Build trusted client relationships through clear communication and solution-oriented engagement.
    • Lead deployments and implementations across servers, networks, cloud services (M365/Azure), and cybersecurity platforms.
    • Manage project delivery from scope to execution, ensuring success across timeline, budget, and client satisfaction.
    • Respond to and coordinate critical incidents, collaborating with internal engineers and third-party vendors to drive resolution.
    • Provide Tier 3 technical support—troubleshooting and resolving complex infrastructure or system issues escalated from other teams.
    • Oversee the service ticket lifecycle for assigned accounts, guiding technicians on prioritization and closure.
    • Develop and maintain client technology roadmaps, identifying opportunities to improve reliability, performance, and security.
    • Maintain accurate documentation of systems, configurations, and service activities in internal systems (e.g., ConnectWise).
    • Mentor junior engineers and share best practices to improve team knowledge and performance.

    What You’ll Bring:

    • Proven experience managing client relationships in a technical or managed services setting.
    • Strong Tier 3 technical proficiency across infrastructure, networking, Microsoft 365/Azure, and cybersecurity.
    • Demonstrated success in technical project leadership and client-facing solution delivery.
    • Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business terms.
    • Strong time management and multitasking skills to balance multiple clients, tickets, and projects.
    • Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.

    Why You’ll Love Working Here:

    • Partner directly with healthcare organizations whose technology impacts real patient outcomes.
    • Work alongside skilled engineers and service leaders who value collaboration and innovation.
    • Engage in technically challenging, meaningful work where your expertise drives results.
    • Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays
    January 21, 2026
  • Technology Services Engineer – Endpoint Protection

    Immediate need for an Endpoint Protection Tech Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

    Job Title: Technology Services Engineer – Endpoint Protection
    What You’ll Do: Own endpoint security and patch compliance across several MSP client environments. You will plan, test, deploy, and monitor OS/app updates; deploy, manage, and tune EDR/XDR; validate vulnerability findings; and lead/execute incident response playbooks for malware, ransomware, and insider risks. The role blends hands-on tooling, automation, and client-facing communication to measurably raise security posture and maintain compliance.

    Responsibilities:

    · Patch management at scale: Build ringed deployment strategies, pilots, and phased rollouts; schedule maintenance windows; handle approvals/rollback; track patch compliance SLAs across Windows (and macOS where applicable) via various ITSM tools.
    · Application & driver updates: Package, test, and deploy third-party updates (e.g., browsers, runtimes); manage superdense and compatibility issues.
    · EDR/XDR operations: Deploy and maintain EDR/XDR; configure policies, prevention/visibility settings, exclusions, device control, and rules; monitor detections and contain/isolate endpoints.
    · Threat hunting & investigations: Use ITSM tools (Advanced Hunting / KQL) to identify IOCs, suspicious behaviors, lateral movement, and persistence; document findings and recommendations.
    · Incident response: Execute playbooks (triage → containment → eradication → recovery); coordinate with clients and internal teams; produce RCAs and hardening actions post-incident.
    · Vulnerability management: Validate scan results from ITSM tools; prioritize by CVSS/exploitability, assign owners, track remediation/exception justifications, and report aging.
    · Endpoint hardening: Apply baselines (CIS-aligned where applicable), BitLocker, local admin control, Credential Guard/LSA protections, firewall policies, Wi-Fi/proxy/SSL inspection considerations.
    · Automation & reporting: Script with PowerShell and APIs/Graph to automate deployments, compliance checks, evidence packs, and exceptions; publish dashboards (compliance %, MTTP, EDR coverage, vuln aging).
    · Change & documentation: Follow CAB/change control; maintain runbooks, SOPs, and client security review decks; ensure ticket/time-entry hygiene in PSA.
    · Client communication: Lead security check-ins/QBRs, advise on risk and prioritization, and translate technical outcomes into business impact and next steps.

    What You’ll Bring

    · 3+ years in an MSP or multi-tenant environment focused on endpoint security and patch management.
    · Hands-on expertise with device management tools.
    · Operational experience with EDR/XDR and vulnerability tools for Endpoints including policy tuning, incident handling, and containment.
    · Intermediate PowerShell for automation and reporting.
    · Solid fundamentals in Windows endpoint administration, AD/Entra device compliance, networking basics and change management.
    · Clear, concise communication: comfortable leading client-facing security reviews and incident updates.

    Work Location: Onsite in John’s Creek/Alpharetta area with occasional travel to client sites.

    Why You’ll Love Working Here:
    Impactful work: your projects directly support the systems that power healthcare delivery.
    Close collaboration with experienced engineers and IT leaders across infrastructure, cloud, and security.
    Opportunity to shape and scale project delivery practices in a growing MSP environment.
    Competitive salary, comprehensive benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO.

    January 21, 2026
  • Network Engineer (Security)

    Immediate need for a Senior Network Security Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

    Job Title: Senior Network Engineer – Security Focus

    What You’ll Do

    As a Senior Network Security Engineer, you’ll be a technical leader for client network environments — architecting secure solutions, troubleshooting complex issues, and partnering with IT Directors and engineers to maintain uptime and compliance.

    Responsibilities:

    • Design & Support Networks: Build and support LAN/WAN and wireless networks using platforms like Ubiquiti, Meraki, Cambium, Aruba, Cisco, and Ruckus.
    • Firewall Management: Configure and maintain next-gen firewalls (SonicWall, Fortinet, Palo Alto, Meraki); implement least-privilege rulesets, IDS/IPS, SSL/TLS decryption, and SD-WAN policies.
    • Network Security & Segmentation: Design VLAN segmentation, VRF/multi-tenant environments, and L2/L3 micro-segmentation; implement 802.1X, DHCP snooping, and device profiling.
    • Wi-Fi & Access Control: Deploy secure WLANs using xPSK or RADIUS authentication (WPA2/WPA3-Enterprise, EAP-TLS) and manage certificate-based access.
    • Zero Trust & Edge Hardening: Contribute to ZTNA initiatives, minimizing implicit trust and reducing VPN reliance.
    • Threat Detection & Monitoring: Use NetFlow, Auvik, and firewall analytics to identify anomalies, implement threat intel blocklists, and coordinate response actions.
    • Compliance & Documentation: Maintain configuration baselines, backups, and security standards; forward syslog data to SIEM for analysis and auditing.
    • Collaboration & Escalation: Act as Tier 3 escalation for network and security issues; mentor junior engineers and contribute to knowledge sharing.

    What You’ll Bring:

    • 7+ years of hands-on experience designing, implementing, and supporting network infrastructure and security environments.
    • Strong expertise in routing, switching, firewalls, and wireless technologies — ideally within an MSP or healthcare IT setting.
    • In-depth understanding of TCP/IP, VLANs, RSTP, NAT/PAT, QoS, PoE, DNS, WAN, ISP, and related protocols.
    • Proven ability to secure edge environments with 802.1X, ACLs, IDS/IPS, DNS filtering, and threat response workflows.
    • Experience with network monitoring and automation tools (Auvik or similar).
    • Excellent troubleshooting, documentation, and client-facing communication skills.
    • Self-motivated, detail-oriented, and passionate about building resilient, secure networks.
    • Willingness to work on-site in Johns Creek / Alpharetta with limited (approx. 10%) client travel.

    Why You’ll Love Working Here:

    • Work on complex, high-availability networks that support healthcare systems nationwide.
    • Collaborate with a team of skilled engineers and architects who value technical excellence.
    • Influence infrastructure standards and security best practices across multiple environments.
    • Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO..

    Work Location: 100% in-office in John’s Creek/Alpharetta area

    November 17, 2025

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1602 Abbey Court
Alpharetta, Georgia 30004

770-807-0583

info@tier4group.com

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