Workday Configuration Specialist

The Workday Configuration Specialist supports and enhances the Workday platform by configuring, customizing, and governing system functionality to align with organizational and strategic objectives. This role partners closely with HR systems leaders and business stakeholders, responding to end‑user tickets and requests while also contributing to longer‑term and more complex configuration initiatives.

As part of a collaborative HR Systems team, this role emphasizes strong user experience, data‑driven decision‑making, and continuous improvement. The team values curiosity, experimentation, and inclusive collaboration, working in an environment that encourages ownership, accountability, and the development of future leaders.

How This Role Fits into the Organization

This position supports six Workday Configuration Leads across multiple Workday modules, with a primary focus on Human Capital Management (HCM) configuration projects. The Workday Configuration Specialist plays a key role in ensuring system stability, scalability, and usability while enabling HR partners to operate efficiently and make informed decisions using high‑quality data.

Key Outcomes & Responsibilities

Optimized Workday Configuration & Operations

• Configure and maintain Workday functionality to ensure reliable, efficient system performance
• Analyze existing configuration against desired functionality to identify gaps, inefficiencies, and improvement opportunities
• Implement system enhancements to improve reliability, performance, and scalability

End‑User Support & Customer Service

• Respond promptly and professionally to tickets, incidents, and service requests
• Provide technical guidance, troubleshooting, and consultative support to end users
• Communicate clearly on progress, risks, and available options

Quality Assurance & Future‑Ready Design

• Conduct regular quality assurance reviews to ensure effective and scalable solutions
• Evaluate, document, and maintain team procedures
• Facilitate knowledge transfer with end users and partners as needed

Data Integrity & Governance

• Ensure data accuracy and cleanliness through audits, analysis, and transactional review processes
• Support daily approval workflows and data validation activities
• Maintain governance standards across Workday modules

Workday Release Management

• Support Workday release planning and assess impacts of new functionality
• Identify enhancement opportunities tied to new releases
• Assist with regression testing and implementation of required changes
• Communicate updates and changes clearly to stakeholders

Knowledge Sharing & Team Collaboration

• Maintain and contribute to the Workday team knowledge base
• Ensure critical documentation and resources are accessible to partners
• Promote collaboration and continuous learning across the HR Systems team

Required Qualifications

• 3+ years of experience configuring Workday across at least two modules (e.g., Core HCM, Recruiting, Talent & Performance, Absence and Time Tracking)
• Experience supporting a mid‑to‑large sized organization
• Strong understanding of HR business processes, metrics, and best practices
• Proven experience partnering with functional stakeholders to deliver effective configuration solutions
• Ability to diagnose and resolve configuration and integration issues through root‑cause analysis and independent testing
• Strong organizational, prioritization, and project management skills
• High sense of ownership, accountability, and urgency
• Resourceful problem‑solver who can navigate challenges independently
• Demonstrated ability to manage conflict, influence stakeholders, and deliver excellent customer service

Work Schedule

• Monday – Friday
• 9:00 a.m. – 5:00 p.m. Central Time