Training Support Specialist

We are seeking a Training Support Specialist who will provide essential support to our Global Manufacturing Client’s training initiatives, focusing on content management, training delivery coordination, and reporting.

This is a key operational function ensuring the smooth and effective execution of our training strategy. The ideal candidate will be a dedicated individual to contribute to the ongoing success of our organizational change and training efforts.

Responsibilities:

• Content Development Support:
  • Schedule and coordinate content review cycle sessions with technical and functional subject matter experts across various process areas.
  • Facilitate content review sessions in partnership with the Training Lead as needed, ensuring effective feedback integration.
  • Track the progress of content development and maintain comprehensive reports for program leadership.
• Training Delivery Management:
  • Collaborate with the Training Lead to develop and maintain Instructor-Led Training schedules (both live and virtual).
  • Partner with Change Leads and business stakeholders to strategically assign trainers to scheduled training sessions.
  • Distribute training content to trainers in a timely manner as it becomes finalized.
  • Manage user enrollment in training sessions, collaborating with business leaders for accurate assignments.
  • Create and distribute training invitations and meticulously track participant attendance.
• Training Metrics & Reporting:
  • Maintain accurate and up-to-date attendance records for all training sessions.
  • Contribute to the evaluation of training effectiveness through data collection and reporting.
  • Develop clear and concise leadership summaries outlining training status and key metrics.
• Content Management:
  • Publish final training content to the designated SharePoint site, ensuring accessibility for end users.
  • Proactively maintain the accuracy and currency of published content on all user-facing platforms.

Experience & Skills:

• Expert level in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Expert level experience with SharePoint or other content management systems.
• Ability to work independently and collaboratively within a team environment.
• Experience working within organizational change initiatives is a plus.

Qualifications:

• Previous experience working in Enterprise environments on SAP and ERP projects.
• Expert Level SharePoint, Excel and PowerPoint experience
• Proven experience in coordinating training activities and managing training logistics.
• Strong organizational skills and meticulous attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively facilitate meetings.
• Ability to work independently and collaboratively within a team environment.
• Experience working within organizational change initiatives is a plus.

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