Tools Administrator – Atlassian & Identity

Job Title: Atlassian (Jira) & Identity Tools Administrator (Auth0 / IAM) Location: Atlanta, GA (In-Office Required) Job Summary

The Atlassian (Jira) & Identity Tools Administrator is a key member of the SRE organization responsible for the configuration, administration, governance, and optimization of enterprise platforms including Jira, Jira Service Management, Confluence, Auth0, and additional DevOps and productivity tools.

This role ensures these platforms operate reliably, securely, and efficiently while supporting the organization’s Agile, DevOps, identity governance, and modernization initiatives. The administrator will partner closely with SRE, Development, Product, Security, and Infrastructure teams to streamline workflows, enhance identity and access governance, and deliver tool capabilities that improve operational performance and velocity.

This is a role with opportunities to grow into senior and lead responsibilities as our tooling ecosystem evolves. Key Responsibilities

Atlassian Administration (Jira, JSM, Confluence)

• Administer and maintain Jira Software, Jira Service Management, and Confluence in a governed enterprise environment.
• Design and implement workflows, screens, fields, automation rules, SLAs, permissions, and service catalogs.
• Support Agile, Scrum, and SAFe frameworks (boards, templates, release trains).
• Optimize system performance, archive unused content, and maintain configuration consistency.
• Develop dashboards and reporting for engineering, product management, and leadership.
• Manage integrations with tools such as GitHub, Slack, Port.io, Opsgenie, and CI/CD platforms.

Auth0 Identity & Access Administration (IAM)

• Administer Auth0 tenants including applications, APIs, rules, actions, hooks, and security policies.
• Configure SSO/SAML/OIDC/OAuth2 authentication and authorization flows.
• Implement and manage MFA, identity governance workflows, and privileged access patterns.
• Monitor logs and anomalies, partner with Security on incident review and remediation.
• Support onboarding new applications to Auth0 and identity lifecycle improvements.

Enterprise Tools, Integrations & DevOps Support

• Administer and govern enterprise tools such as Terraform, GitHub, Jenkins/CI tools, monitoring systems, Port.io, Slack integrations, and access management utilities.
• Manage role-based access, provisioning/deprovisioning, and adherence to security and compliance standards.
• Evaluate and onboard new tool integrations to improve automation, collaboration, and engineering productivity.
• Maintain documentation, runbooks, version upgrades, and configuration baselines.

Operational Excellence & Governance

• Serve as subject matter expert for Atlassian tools, Auth0, and related enterprise platforms.
• Provide Tier 2/3 support for tool issues, workflow configuration, and access investigations.
• Support audits, identity access reviews, and compliance requirements.
• Participate in change management activities and ensure governance around tool usage.
• Lead optimization initiatives including tool consolidation, license rationalization, and workflow automation Required Qualifications and Skills

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field (or equivalent experience).
• 3–6 years of experience administering Jira, Confluence, and/or JSM in an enterprise environment.
• Hands-on experience with Auth0, SSO, SAML, OIDC, OAuth2, and MFA configuration.
• Strong understanding of IAM concepts, identity lifecycle, and access governance.
• Proficiency with Jira workflow configuration, automations, permission schemes, and role management.
• Familiarity with Agile and DevOps practices.
• Experience with scripting or automation using JavaScript, Python, or JSON-based rule authoring.
• Strong analytical, troubleshooting, and documentation skills. Preferred Experience

• Atlassian ACP certification (Admin or Jira Service Management).

• Auth0 certification or equivalent IAM training.

• Experience supporting CI/CD pipelines, GitHub administration, or enterprise DevOps tools.

• Experience with Okta, Azure AD, or Workday-based identity lifecycle systems.

• Exposure to environment management, SDLC workflows, or SRE practices.

• Prior involvement in tool consolidation or modernization initiatives.

Competencies & Behavioral Attributes

• Strong communication skills and ability to interface with technical and non-technical stakeholders.

• High attention to detail, organization, and documentation quality.

• Problem-solving mindset with ability to drive issues to resolution.

• Ability to work both independently and collaboratively within cross-functional teams.

• Demonstrated commitment to security, compliance, and operational rigor.

• Customer-service oriented approach.

Position Impact

This role directly supports enterprise-wide modernization efforts, identity governance, DevOps maturity, and tool standardization.