Title: Technical Support Analyst
Location: Milwaukee, WI
Type: Onsite (5 days per week)
Duration: ASAP – 09/28/2027
Perks: Competitive Rates, Benefits, free daily lunch when onsite
Job Description:
We are seeking a Technical Support Analyst to join a fast-paced, high-volume Technical Support team. This role provides front-line technical assistance to internal users, supporting both office-based and field environments. The ideal candidate is comfortable multitasking, troubleshooting a wide range of technical issues, and delivering an excellent customer experience under pressure.
This is an onsite position in Milwaukee, WI and is not eligible for remote work.
Key Responsibilities
- Provide omni-channel technical support (chat, phone, and ticketing systems) in a high-pressure environment, including managing multiple simultaneous interactions.
- Troubleshoot and resolve issues related to PCs, mobile devices, hardware, software, operating systems, and LAN connectivity.
- Conduct initial client consultations to analyze technical problems and apply functional and technical knowledge to resolve issues on first contact whenever possible.
- Utilize software support tools to diagnose, test, and implement fixes.
- Take on increasingly complex technical issues to build expertise across both field and office technology environments.
- Partner with senior team members to identify and contribute to process and service improvement initiatives.
- Participate in temporary projects or special support assignments as needed.
- Maintain accurate, concise, and well-documented support tickets.
- Communicate clearly and professionally with users at all levels, setting expectations and explaining technical concepts in an understandable way.
- Contribute ideas to enhance the overall client and user support experience.
Required Qualifications
- Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent directly related work experience.
- Minimum of 2 years of technical Help Desk or Technical Support experience.
- Advanced knowledge of:
- PC and mobile device hardware
- Operating systems and software applications
- Technical troubleshooting tools
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Proven ability to work in a high-volume technical support environment.
- Strong analytical and problem-solving skills.
- Excellent time management, reliability, and attention to detail.
- Ability to adapt quickly to changing business and technology needs.
- Initiative and willingness to share feedback and ideas to drive continuous improvement.
Work Environment
- Join a collaborative team of support engineers and analysts working on the front lines of internal technical support.
- Fast-paced environment requiring multitasking, prioritization, and professionalism.
- Regular interaction with internal teams and field-based users.