Technical Support Analyst

Title: Technical Support Analyst

Location: New York, NY

Type: Onsite, 5 days per week after training

Schedule: Monday–Friday, 8:30 AM – 5:30 PM EST

Duration: ASAP – 01/01/2027

Perks: Competitive Rates, Benefits

Job Description:

We’re seeking a Technical Support Analyst to join a dynamic and fast-paced IT support team in our New York City office. This role is ideal for someone who’s passionate about solving technical problems and delivering excellent user support.

As a Technical Support Analyst, you’ll be the first point of contact for end-users seeking assistance with hardware, software, applications, and system access. You’ll support users via phone, chat, and in-person interactions, working with internal teams to troubleshoot and resolve technical issues efficiently.

This role requires strong problem-solving skills, a calm and professional demeanor, and the ability to communicate clearly with users of varying technical knowledge. If you thrive in a high-volume, team-oriented environment and enjoy helping others, we’d love to hear from you.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.

• Support user requests related to passwords, system access, and application functionality.

• Communicate solutions and troubleshooting steps clearly and effectively via chat, phone, or in-person.

• Document and track issues using internal ticketing systems.

• Collaborate with technical teams to escalate and resolve complex issues.

What You’ll Need

• Excellent verbal and written communication skills.

• Strong analytical and critical thinking abilities.

• Patience, empathy, and a user-focused mindset.

• Willingness to learn new technologies and processes.

• Ability to work both independently and as part of a team.

Additional Details

• Training & Equipment:

  • Training will be conducted remotely. A reliable internet connection and quiet, confidential workspace are required

  • A company-issued laptop and necessary equipment will be provided. .

• Onsite Requirement:

  • Upon completing training, the position will require full-time onsite work at our New York office.

• Remote Work:

  • Work-from-home flexibility after training is subject to manager approval, but the standard schedule is onsite 5 days per week.