Position: Product Technical Support
Onsite in Jeffersonville, IN
One-year long contract
We’re looking for a motivated individual to support our Product Operations programs and products. This role involves assisting with account setups, resolving customer issues, and collaborating with internal teams, Relationship Managers, merchants, and third-party partners. A background in Global Payments processing and customer support is highly valued.
What You’ll Do:
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Deliver exceptional support in a customer service call center environment by guiding users through hardware, software, and networking issues.
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Manage inbound support requests via phone, email, or online chat.
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Accurately input merchant information into internal systems using proprietary tools.
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Coordinate and complete installations of Global Payments products.
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Stay up to date on vendor equipment, product features, and system functionality.
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Meet or exceed department targets for productivity, quality, and attendance.
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Communicate progress and updates through written reports and team meetings.
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Collaborate cross-functionally with internal teams such as Product, Development, Sales, and Customer Service.
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Provide Tier 2 support for products transitioned to the Customer Service team.
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Perform additional duties as needed based on business needs.
What You Bring:
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Education: High school diploma or equivalent required.
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Experience: At least 1 year of experience in technical support or a related customer service role.
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Industry Knowledge: Familiarity with the Bankcard industry and Global Payments processes is a strong plus.
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Technical Skills: Proficient in Microsoft Office and Google Workspace; able to type at least 40 WPM.
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Soft Skills: Excellent verbal and written communication, strong problem-solving abilities, and keen attention to detail.
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Work Style: Able to work independently under limited supervision; comfortable following standard procedures and handling varied but routine issues.