ServiceNow Technical Architect
Perm/Full-Time
Atlanta based candidates highly preferred
The ServiceNow Technical Architect serves as a dual-role expert, combining the strategic vision of a Solutions Architect with the hands-on expertise of a Technical Architect. This individual is responsible for designing, implementing, and optimizing solutions across the ServiceNow platform, ensuring alignment with business objectives and maintaining technical excellence. The architect will oversee integrations with ITSM, ITOM, HAM, SPM, Enterprise Architecture (EA), and Employee Center Pro, driving innovation and operational efficiency.
Key Responsibilities
- Architect end-to-end solutions integrating ITSM, ITOM, HAM, SPM, EA, and Employee Center Pro.
- Translate business requirements into technical specifications, ensuring solutions align with IT strategy and transformation goals.
- Conduct workshops with stakeholders to identify process gaps, prioritize initiatives, and design workflows that reduce manual effort through automation.
- Lead the development of application enhancements, custom applications, scripts, and integrations (REST/SOAP APIs, MID Server) to extend ServiceNow functionality.
- Configure CMDB relationships, optimize ServiceNow performance, and enforce security protocols for data compliance.
- Modernize legacy systems by migrating workflows to ServiceNow, leveraging AI/ML capabilities for predictive analytics.
- Partner with Enterprise Architects to map technology investments to business capabilities, ensuring alignment with EA frameworks.
- Mentor development teams on coding standards, Agile methodologies, and platform best practices.
- Liaise with HR, Legal, and Finance teams to expand Employee Center Pro’s role-based experiences.
- Establish architecture review boards to evaluate solution designs for scalability, cost-efficiency, and risk mitigation.
- Develop and monitor platform health using Performance Analytics, address technical debt, and ensure compliance with ServiceNow upgrade cycles.
- Publish post-implementation reports detailing ROI, user adoption metrics, and recommendations for future enhancements.
- Stay abreast of industry and system trends as well as ServiceNow application roadmaps.
- Champion high-profile initiatives in partnership with Project Managers/Program Managers.
- Foster and maintain strong professional relationships with Senior Leaders across the organization.
Minimum Qualifications
- Seven (7) years of experience implementing technical requirements to support business applications as an Application Analyst; OR a Bachelor’s degree and six (6) years of related experience.
- Demonstrated mastery of facilitating and implementing application solutions within digital environments for a minimum of seven (7) years.
- Broad experience with multiple ServiceNow modules and integrations with third-party systems.
- Proven track record in designing, implementing, and optimizing ServiceNow solutions to meet complex business needs.
- Experience leading technical architecture, governance, and platform strategy.
- Experience with Agile/Scrum methodologies and the software development lifecycle (SDLC).
- Deep understanding of ServiceNow architecture, capabilities, and best practices.
- Strong proficiency in JavaScript, GlideScript, and web technologies.
- Experience with ServiceNow integrations (REST/SOAP APIs, MID server, etc.).
- Ability to design and implement complex workflows, business rules, and custom applications.
- Solid knowledge of networking, cloud infrastructure, and security best practices.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
- Strong leadership, mentorship, and team collaboration abilities.
- Creative problem-solving, critical thinking, and the ability to translate business requirements into technical solutions.
- Ability to manage multiple priorities and work effectively in fast-paced, dynamic environments.
Preferred Qualifications (Certifications)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist (CIS) in at least two modules (e.g., ITSM, ITOM, SPM)
- Certified Technical Architect (CTA), Certified Master Architect, or ITIL v4