Senior ServiceNow Engineer – Employee Center
Location: United States (Remote/Hybrid as applicable)
Contract-to-Hire opportunity
Role Overview
Our client, a community-focused, people-first, rapidly growing regional bank, is seeking a Senior ServiceNow Engineer with strong Employee Center experience to support the expansion of employee-facing capabilities on the ServiceNow platform. This role will be instrumental in delivering a modern, unified employee experience, including the conversion of intranet functionality from SharePoint to ServiceNow.
The ideal candidate is a hands-on engineer who understands how to design, build, and deliver intuitive employee portals that drive adoption and improve self-service across the enterprise.
Key Responsibilities
- Design, configure, and deliver ServiceNow Employee Center experiences that provide a unified front door for employee services and information.
- Support or lead migration efforts from legacy portals or intranet platforms (e.g., SharePoint or Service Portal) to Employee Center.
- Collaborate with business and technical stakeholders to define portal structure, navigation, and content strategy.
- Build and extend Employee Center pages, components, and integrations aligned with enterprise standards.
- Ensure Employee Center solutions are scalable, maintainable, and aligned with broader ServiceNow workflows.
- Participate in platform governance, testing, and deployment activities to support long-term success.
Required Qualifications
- Senior-level ServiceNow engineering experience (7+ years).
- Hands-on experience implementing and supporting ServiceNow Employee Center.
- Experience delivering employee-facing portals or intranet-style solutions on ServiceNow.
- Strong understanding of ServiceNow platform configuration and best practices.
Preferred Qualifications
- Experience migrating from Service Portal or SharePoint to Employee Center.
- Broader ServiceNow experience across ITSM, workflows, and integrations.
- Strong collaboration skills with the ability to translate user experience requirements into technical solutions.
- Banking and/ or Financial Services industry experience.
What Success Looks Like
- A well-adopted Employee Center providing a seamless employee experience.
- Reduced friction for employees accessing services and information.
- A modern, scalable intranet solution fully aligned to the ServiceNow platform.