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Quick Summary:

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Job Responsibilities:

• Set up, operate, and maintain printing and inserting/mailing equipment
• Utilize software and middleware to manage production output
• Prioritize workflow to meet established deadlines and service levels
• Perform quality assurance checks, sorting, and packaging of printed materials
• Assemble complete mailings containing confidential information
• Conduct daily equipment maintenance and minor repairs
• Monitor system performance and make adjustments as needed
• Document vendor service calls and escalate issues when necessary
• Respond to customer inquiries and manage inventory of consumables
• Participate in process improvement initiatives and special projects

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Qualifications / Must Haves:

• High school diploma or equivalent
• Ability to lift up to 65 pounds and move carts weighing up to 600 pounds
• Aptitude for learning and operating mainframe printing and automated inserting equipment
• Basic PC skills
• Strong communication and organizational skills
• Ability to work varied hours and operate manual or electric forklifts
• Team-oriented with strong interpersonal skills

Immediate need for an Endpoint Protection Tech Services Engineer to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most — exceptional patient care!

Job Title: Technology Services Engineer – Endpoint Protection
What You’ll Do: Own endpoint security and patch compliance across several MSP client environments. You will plan, test, deploy, and monitor OS/app updates; deploy, manage, and tune EDR/XDR; validate vulnerability findings; and lead/execute incident response playbooks for malware, ransomware, and insider risks. The role blends hands-on tooling, automation, and client-facing communication to measurably raise security posture and maintain compliance.

Responsibilities:

· Patch management at scale: Build ringed deployment strategies, pilots, and phased rollouts; schedule maintenance windows; handle approvals/rollback; track patch compliance SLAs across Windows (and macOS where applicable) via various ITSM tools.
· Application & driver updates: Package, test, and deploy third-party updates (e.g., browsers, runtimes); manage superdense and compatibility issues.
· EDR/XDR operations: Deploy and maintain EDR/XDR; configure policies, prevention/visibility settings, exclusions, device control, and rules; monitor detections and contain/isolate endpoints.
· Threat hunting & investigations: Use ITSM tools (Advanced Hunting / KQL) to identify IOCs, suspicious behaviors, lateral movement, and persistence; document findings and recommendations.
· Incident response: Execute playbooks (triage → containment → eradication → recovery); coordinate with clients and internal teams; produce RCAs and hardening actions post-incident.
· Vulnerability management: Validate scan results from ITSM tools; prioritize by CVSS/exploitability, assign owners, track remediation/exception justifications, and report aging.
· Endpoint hardening: Apply baselines (CIS-aligned where applicable), BitLocker, local admin control, Credential Guard/LSA protections, firewall policies, Wi-Fi/proxy/SSL inspection considerations.
· Automation & reporting: Script with PowerShell and APIs/Graph to automate deployments, compliance checks, evidence packs, and exceptions; publish dashboards (compliance %, MTTP, EDR coverage, vuln aging).
· Change & documentation: Follow CAB/change control; maintain runbooks, SOPs, and client security review decks; ensure ticket/time-entry hygiene in PSA.
· Client communication: Lead security check-ins/QBRs, advise on risk and prioritization, and translate technical outcomes into business impact and next steps.

What You’ll Bring

· 3+ years in an MSP or multi-tenant environment focused on endpoint security and patch management.
· Hands-on expertise with device management tools.
· Operational experience with EDR/XDR and vulnerability tools for Endpoints including policy tuning, incident handling, and containment.
· Intermediate PowerShell for automation and reporting.
· Solid fundamentals in Windows endpoint administration, AD/Entra device compliance, networking basics and change management.
· Clear, concise communication: comfortable leading client-facing security reviews and incident updates.

Work Location: Onsite in John’s Creek/Alpharetta area with occasional travel to client sites.

Why You’ll Love Working Here:
Impactful work: your projects directly support the systems that power healthcare delivery.
Close collaboration with experienced engineers and IT leaders across infrastructure, cloud, and security.
Opportunity to shape and scale project delivery practices in a growing MSP environment.
Competitive salary, comprehensive benefits (medical, dental, vision, life, disability, 401(k) match), and robust PTO.

Healthcare Efficiency (Lean) Specialist – Hybrid

 

The Healthcare Efficiency (Lean) Specialist is a key contributor plays a critical role in advancing the infrastructure that supports the health, efficiency, and overall well‑being of clinical workforce (physicians, advanced practitioners, nurses, residents). This individual serves as a Lean subject matter expert dedicated to driving sustainable process improvement and operational excellence.

The facilitator partners closely with clinical leaders, medical directors, and cross-functional stakeholders to streamline workflows, reduce waste, eliminate work outside of work, and enable clinicians to practice at top‑of‑license. This role applies proven Lean methodologies—such as A3 problem solving, Value Stream Mapping, PDSA cycles, and 5S—to diagnose operational challenges, improve communication pathways, enhance teamwork, and foster a culture of continuous improvement and clinician well‑being.

Additionally, this role contributes to internal team effectiveness by identifying and supporting opportunities to optimize internal processes, improve meeting efficiency, reduce duplicate work, and leverage the strengths of individual team members.

 

Core Responsibilities & Essential Functions

1. Measuring, Analyzing, Improving & Sustaining Process Changes

• Leads development and proper scoping of project A3s.
• Partners with A3 teams, analysts, and other contributors to establish accurate baselines.
• Facilitates identification of countermeasures and evaluates impact over time.
• Advises on change management approaches and collaborates to measure adoption and success.
• Iteratively refines countermeasures to ensure outcome optimization.
• Summarizes and communicates A3 findings and improvements.
• Works with leaders to share results, build buy‑in, and demonstrate value.
• Monitors improvements longitudinally to ensure sustainability.
• Executes escalation plans when milestones, timelines, or project outcomes are at risk.

 

1. Coalition & Team Building

• Partners with clinician leaders to identify and engage all relevant stakeholders.
• Works with initiative Process Owners to align cross-functional teams around shared goals.
• Identifies team dynamics that may hinder progress and escalates concerns appropriately.
• Coaches project leaders on effective team‑orientation and collaborative practices.
• Leads problem analysis sessions, root cause identification, and structured problem solving.
• Communicates progress, risks, and critical issues to stakeholders and leadership.
• Anticipates and evaluates the return on investment for all improvement initiatives.

 

1. Problem Definition & Diagnostic Work

• Performs needs assessments with diverse stakeholder groups.
• Identifies operational inefficiencies, waste, and workflow barriers.
• Refines problem definitions to avoid scope creep and maintain project focus.
• Develops a deep understanding of factors influencing clinician well‑being.
• Creates and maintains tools such as standard work, checklists, roadmaps, and job aids that support the adoption and sustainability of process improvements.

 

1. Teaching, Mentoring & Coaching

• Serves as an internal consultant, driving operational efficiency and consistency.
• Works with initiative committee chairs (A3 Owners) to design and run highly effective meetings.
• Advises the Physician Well‑Being Council and related committees on prioritization and process strategy.
• Contributes to the design and planning of new initiatives to maximize impact.
• Prepares content for newsletters and communications.
• Presents project outcomes at departmental, facility, and systemwide meetings.
• Collaborates with members on scholarly articles and research initiatives.

 

1. Other Responsibilities

• Participates in monthly system Lean meetings to build relationships and maintain alignment.
• Engages with executive Lean leadership for mentoring and ongoing development.
• Performs additional responsibilities as assigned.
• Adheres to all policies, standards of work, and code of conduct.

 

Required Minimum Education

• Bachelor’s degree in Business Administration/Management, Engineering, Health Administration, or Health Science.

 

Additional Licensure & Certifications

• CSSBB – Six Sigma Black Belt highly preferred (strongly encouraged).

 

Required Minimum Experience

• Minimum 5 years of professional work experience.
• Minimum 3 years of experience in a healthcare environment.
• Experience managing others (formally or informally; direct reports not required).
• Minimum 2 years leading process improvement initiatives within healthcare organizations.

 

Required Minimum Skills

• Demonstrated expertise with Lean/Quality Improvement methodologies (e.g., PDSA, Visual Management, Check Sheets, Histograms, Pareto Charts, Run Charts, Leading/Lagging Measures, Fishbone/Cause & Effect Diagrams, Standard Work).
• Experience coaching and mentoring individuals or teams toward development and improved performance.
• Strong presence with the ability to quickly establish credibility across all organizational levels.
• Proven ability to influence positive and sustainable change across functional areas.
• Skill in partnering with operational leaders to gather, interpret, and present data succinctly.
• Ability to formulate actionable, prioritized plans aligned with organizational strategy.
• Highly organized, disciplined, persistent, and capable of navigating and overcoming complex barriers.
• Creative problem‑solving abilities, with initiative to lead and manage change effectively.
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.

 

 

Project Manager – Digital Operations
6 month contract
Fully Remote

The Digital Operations Project Manager will lead digital initiatives from concept through delivery, ensuring projects are executed on time, within scope, and on budget. This role oversees cross‑functional contributors spanning campaign activation, lifecycle/email automation, digital development, design, and marketing. Success in this position requires strong multi‑channel marketing expertise, disciplined project leadership, and the ability to manage risks, resources, and stakeholder expectations in a fast‑moving digital environment.

Key Responsibilities

• Project Planning: Define project scope, objectives, and create detailed project plans.
• Budget & Timeline Management: Oversee schedules, budgets, and resources to ensure timely, cost‑effective delivery.
• Cross‑Functional Leadership: Coordinate and guide diverse teams; assign tasks and ensure alignment on goals.
• Risk & Issue Management: Proactively identify risks, troubleshoot issues, and maintain smooth project execution.
• Quality Assurance: Review digital deliverables to ensure functional accuracy and strong user experience.
• Stakeholder Communication: Provide clear, regular status updates and manage expectations with internal or external stakeholders.
• Process Optimization: Improve workflows and support the execution of digital initiatives, including system integrations and analytics.

Required Skills & Qualifications

• 7+ years managing digital projects involving assets and campaigns across web, email, SMS, chat, landing pages, paid media, SEO content, digital tools, calculators, domain/URL requests, and brand activations.
• 7+ years working with project management platforms (e.g., Wrike, Workfront, Monday.com).
• 5+ years serving as a Scrum Master and applying agile methodologies.
• 5+ years working with digital technologies such as CMS platforms, web development workflows, Google Analytics, UTM tracking, lifecycle marketing automation (Marketo, Eloqua, HubSpot, or Pardot), CRMs, and digital data analysis.
• 3+ years of international digital project management experience, including localization considerations.
• Strong leadership, communication, and problem‑solving skills.
• Exceptional organizational and time‑management abilities, with proven success handling multiple simultaneous projects.

Preferred Education

• Bachelor’s or master’s degree in marketing, business administration, computer science, information technology, or a related field.

Telecommunication & Collaborations Specialist
Direct Hire | Kennesaw, GA (Hybrid Commute)

Our client is seeking a skilled Telecommunication & Collaborations Specialist to join their ISD team. In this role, you’ll support the consistent, secure, and efficient operation of enterprise voice networks across more than 30 North American sites, including multiple call centers.

You will design, deploy, test, maintain, and expand telecommunication systems and tools, driving continuous improvement and ensuring compliance with IT security standards. This position also partners closely with contractors and vendors to maintain high-quality performance across the environment.

Key Responsibilities

• Administer a hybrid Cisco and Microsoft telephony environment (Cisco PCCE, CUCM, Unity, Finesse, Microsoft Teams, Operator Connect).
• Manage Teams Phone System configurations including Direct Routing, Operator Connect, Calling Plans, and Auto Attendants.
• Configure Cisco call flows, routing, queueing, agent profiles, and user accounts.
• Troubleshoot complex incidents across Cisco and Microsoft Teams collaboration/voice platforms.
• Conduct system health monitoring, patching, and proactive maintenance to ensure stability, security, and compliance.
• Collaborate with Contact Center Managers and vendors to enhance operational efficiency and customer experience.
• Monitor system performance and resolve call quality or connectivity issues.
• Provide Level 3 support for Contact Center operations, Teams, CUIC reporting, and general telephony issues.
• Partner with Design & Engineering teams to build the roadmap for next-generation telephony platforms.
• Perform additional duties as needed.

Qualifications

• Bachelor’s degree in a relevant field or at least 5 years of related professional experience.
• Minimum of 5 years’ experience in Telephony and Collaboration technologies.
• Professional certifications such as CCNA or MS-700 demonstrating strong technical expertise.

Knowledge, Skills & Abilities

• Proven experience supporting multi-site environments using UCCE, PCCE, CUIC, CUCM, or equivalent systems.
• Experience administering Teams Phone systems with Direct Routing and Operator Connect.
• Strong background in building and maintaining call flows and queueing via Cisco and Microsoft technologies.
• Deep understanding of SIP protocol, call flows, troubleshooting, and related technologies (RTP, CTI).
• Hands-on experience with Session Border Controllers—ideally Cisco CUBE.
• Familiarity with PCCE/UCCE voice components such as CUIC, Live Data, VVB, and Finesse.
• Experience with CCaaS platforms (e.g., Genesys, Webex) is a plus.

Decision-Making Responsibilities

• Operates with minimal supervision.
• Makes independent decisions on routine issues and design considerations.
• Collaborates with leadership on major issues and strategic design decisions.

UX / UI Business Analyst (Long‑Term Contract)
Role Overview
We are seeking a highly experienced UX/UI Business Analyst to support the design and delivery of intuitive, user‑centered digital products in a long‑term contract capacity. In this role, you will partner closely with application development teams, designers, and business stakeholders to transform user needs and business objectives into engaging, functional digital experiences.
You will manage the complete user journey—from early discovery and research through final implementation—ensuring solutions are visually appealing, easy to use, and aligned to real user needs. This role blends creativity with analytical rigor and requires a professional who can advocate for users while grounding decisions in research, data, and business value.

Key Responsibilities

User Research & Impact

Identify target users, behaviors, needs, and pain points through interviews, workshops, studies, and data analysis.
Develop personas, journey maps, context diagrams, and other artifacts to clearly communicate user insights.

Information Architecture

Design and structure content logically to ensure findability, clarity, and usability across digital products.

Wireframing & Prototyping

Create wireframes, low‑ and high‑fidelity prototypes, and interaction models to validate concepts, flows, and functionality.
Define UI components such as navigation, search, tabs, widgets, and interaction patterns.

Visual Design Collaboration (UI)

Partner with business and design teams to define the optimal look and feel, including layout, typography, color palettes, icons, and visual standards.
Ensure solutions are visually cohesive, accessible, and aligned with brand and usability standards.

Interaction & Usability Design

Support interaction design by defining intuitive user flows, transitions, and controls.
Conduct usability testing and usability prototyping with real users to identify opportunities for improvement.

Cross‑Functional Collaboration

Collaborate closely with business sponsors, product owners, developers, and architects to translate requirements into feasible, user‑focused solutions.
Act as a bridge between user goals, business needs, and technical constraints.

UX Strategy & Leadership

Develop and influence UX/UI design strategy for critical applications.
Provide guidance and support to other Business Analysts during requirements and analysis phases.
Advise teams on UX research methodologies, testing approaches, and design best practices.

Standards & Best Practices

Adhere to and contribute to UX/UI design standards, style guides, typography, and accessibility requirements.
Stay current with industry trends, tools, and emerging UX practices.

Perform additional duties as required to support project and organizational goals.

Required Qualifications

Bachelor’s degree in Business, Information Technology, Design, or a related field, or equivalent professional experience.
7–10 years of experience in UX/UI design, UX research, or UX‑focused business analysis.
Proven ability to lead and advocate for user and business needs within complex technical environments.
Strong creative, analytical, and research skills with the ability to support ideas through qualitative and quantitative data.
Exceptional communication and interpersonal skills, with the ability to influence, collaborate, and drive change.
Excellent written documentation and presentation skills.
Solid understanding of industry best practices, usability principles, and digital product development.
Ability to work independently and remain technology‑agnostic, focusing on business and user value rather than specific tools or platforms.
Demonstrated success operating in a fast‑paced, evolving environment while delivering high‑quality results.

Additional Information

This is a long‑term contract position.
The role is remote, with occasional travel required as business needs dictate.
A background check will be conducted prior to engagement.
Candidates must be authorized to work in the United States and complete employment eligibility verification upon hire.
Travel expenses, when applicable, will be reimbursed in accordance with standard policies.

Workplace Values

Accountability and ownership at both individual and team levels.
Collaboration built on respect, transparency, and trust.
Commitment to high‑quality, innovative, and impactful digital experiences.
Curiosity, continuous learning, and adaptive thinking.
Inclusive practices that value diverse perspectives and ideas.
A proactive, forward‑thinking mindset focused on anticipating user needs and solving real problems.

Sr. Technical Project Manager – SDLC (Software, Product, QA)
Long‑Term Contract
Location: Atlanta, GA ( Remote mostly with some onsite to the local office) 

Role Overview:
We are seeking an experienced Technical Project Manager to lead end‑to‑end delivery of complex, technology‑driven initiatives in a long‑term contract capacity. In this role, you will oversee the full project lifecycle, ensuring projects align with both business objectives and technical feasibility.

You will collaborate closely with software engineering, product, IT, quality assurance, and executive stakeholders to deliver high‑impact solutions on time and within scope. This position is ideal for a technically strong project manager who thrives in a fast‑paced environment and excels at driving cross‑functional teams from project initiation through successful delivery.

Key Responsibilities:

• Plan, execute, and manage technical projects from initiation through completion.
• Define and document project scope, objectives, deliverables, timelines, and success criteria.
• Develop and maintain comprehensive project plans, schedules, budgets, and resource allocations.
• Partner with engineering, product, and IT teams to align technical solutions with business needs.
• Identify, assess, and manage project risks, dependencies, and technical challenges.
• Serve as the liaison between technical teams and business stakeholders, translating requirements into actionable technical plans.
• Implement and maintain Agile, Scrum, Kanban, or other project management frameworks to support efficient execution.
• Track project progress, milestones, KPIs, and overall performance; ensure timely delivery.
• Communicate project status, risks, and blockers to leadership and stakeholders.
• Coordinate software development, deployment, and system integration activities.
• Ensure adherence to best practices in SDLC, coding standards, architecture, and documentation.
• Collaborate with QA teams to validate quality, functionality, and performance of deliverables.
• Oversee technical documentation, system requirements, and compliance processes.
• Monitor and optimize project costs, timelines, and resource utilization.
• Support post‑implementation reviews, continuous improvement, and process optimization initiatives.
• Manage vendor and third‑party partner engagements related to technology implementations.
• Ensure compliance with security policies, data governance standards, and industry best practices.
• Perform additional duties as required to support project success.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• 10+ years of experience in technical project management, IT project delivery, software development, or technical leadership.
• Strong understanding of the software development life cycle (SDLC), system architecture, databases, and cybersecurity.
• Hands‑on experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Familiarity with CI/CD pipelines, microservices, and API integrations.
• Expertise in Agile methodologies, including Scrum and Kanban, and related project management tools.
• Proven ability to manage multiple technology‑driven projects simultaneously.
• Excellent problem‑solving, analytical, and critical‑thinking skills.
• Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders.
• Experience with risk management, quality assurance, and technical governance.
• High adaptability and comfort working in a dynamic, fast‑paced environment.