Chief Product Officer – Merchant Services

Location: Fort Worth/Dallas, TX or Atlanta, GA

Schedule: Hybrid

 

About the Role

Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross-functional alignment.

 

The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services and payments required.

 

What You’ll Do

• Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments.
• Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
• Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
• Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
• Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments.
• Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
• Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.

 

What We’re Looking For

• Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
• 7+ years of people leadership, with proven success building and mentoring product teams
• Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
• Strong background in merchant services and payments.
• Experience driving cross-functional alignment across technology, business, and operations
• High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
• Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps

 

Preferred Qualifications

• Deep knowledge of product management best practices, design thinking, and innovation methodologies
• Experience with market analysis, business cases, and P&L ownership
• Strong facilitative leadership and influencing skills in a shared-services model
• Hands-on understanding of payments technology, APIs, and developer ecosystems
• Press-trained or experienced representing a company externally to investors, analysts, or media

 

Why Join Deluxe?

Deluxe helps businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer-friendly payment processing solutions across in-store, online, and mobile channels. As CPO, you’ll be at the center of shaping the future of how businesses connect with their customers.

 

Total Rewards

• Competitive executive compensation package
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan & Employee Stock Purchase Plan
• Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
• Short-Term & Long-Term Disability

Title: Systems Engineer

Location: Franklin, WI

Type: Hybrid (3 days onsite per week)

Duration: 01/12/2026 – 12/31/2026

Perks: Competitive Rates, Benefits, free daily lunch when onsite

Location: Boston, MA or Springfield, MA

Type: Hybrid (3 days onsite per week)

Duration: 12+ Months

Job Description:  Job Description Summary

Serve as an Implementation Manager for applications and technologies within Protection New Business and Underwriting. Directly support the overall Underwriting organization with a focus on our Platform Modernization. Role includes new system implementations, API implementations and Policy and Procedure implementations. Underwriting platform experience preferred. Must be able to work in a dynamic, matrixed organization, bringing together the perspectives of many and the End-to-End requirements across the customer experience for successful operations implementation.

Job Description

As an Implementation Manager, you will drive transforming Processes and implementing Technology to execute on supporting our customer and employee experiences. To be successful, you will:

Required: The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget.
Single point of contact for stakeholders during the implementation process
Coordinate with stakeholders to organize and plan successful implementation strategies and timelines.
Offer a consultative approach while demonstrating a solid knowledge of how products rollouts and how the various workstreams impact each other.
Deliver exceptional and timely customer service when addressing implementation questions and issues.
Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal stakeholders.
Identify project risks and develop mitigation strategies to ensure successful outcomes.
Experience implementing data vendors and sources.
Monitor and report on project progress, providing regular updates to senior management and stakeholders.
Facilitate communication and coordination among departments to ensure smooth project execution.
Familiarity with code deployments
Strong documentation skills for requirements, implementation planning, status updates, management reporting and remediation options.
Assist with testing end-to-end connectivity and useability of implemented deployments.
Be fully committed to the organization s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Skills: Minimum Qualifications

7+ years of experience in project and / or program implementation. management, with a focus on operations and core systems in a financial institution.
B.S. in Business Management, Information Systems, or equivalent experience.

Preferred Qualifications

Strong understanding of underwriting systems and the associated processes.
Familiarity with Life system terminology and acronyms.
Excellent management skills, including proficiency with implementation management tools and methodologies.
Exceptional problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
Ability to manage multiple priorities and work under pressure in a fast-paced environment.
Proven track record of successfully implementing complex projects and leading cross-functional teams.

Education: B.S. in Business Management, Information Systems, or equivalent experience.

Job Category: Project Management

Title: Workday Configuration Specialist

Location: Milwaukee, WI 

Type: Hybrid (3 days onsite per week)

Duration: ASAP – 06/26/2026

Perks: Competitive Rates, Benefits, free daily lunch when on-site

Job Description:

Functional Analyst – Microsoft Dynamics 365 
Direct Hire
Hybrid in Atlanta

 

What You Will Be Doing

As a key member of the IT team, you will work closely with business leadership, business liaisons, analysts, and technical teams to support the company’s Microsoft Dynamics 365 implementation and optimization efforts. This role plays a critical part in bridging business and finance needs with technology solutions, ensuring processes are aligned with best practices and drive real business value.

You’ll collaborate face-to-face with users in the office, gather and translate requirements, and support the full lifecycle of finance-focused D365 initiatives. Success in this role requires a team-first mindset, strong communication skills, and the ability to work independently while partnering closely with others.

Primary Responsibilities

• Partner with stakeholders across business leadership, procurement, operations, and IT to elicit, analyze, and document business and finance requirements

• Map current-state processes, identify gaps, and recommend improvements using Microsoft Dynamics 365 capabilities

• Translate business requirements into clear functional specifications for technical teams

• Collaborate with developers and technical resources to design, configure, test, and validate D365 solutions

• Participate in the full implementation lifecycle of finance projects, including configuration, data migration, UAT, and go-live support

• Develop user documentation and deliver in-person training sessions to ensure successful adoption of new systems and processes

• Act as a trusted liaison between business users and IT, facilitating clear communication and managing expectations

• Monitor post-implementation performance, gather user feedback, and recommend enhancements to maximize ROI

• Leverage complementary platforms such as Power BI and PowerApps to support reporting and business insights

Additional Responsibilities

• Participate in required safety programs and maintain a safe work environment

• Perform additional duties as assigned by management

Who We Are Looking For

We are seeking a highly organized, proactive Functional or Business Analyst with a strong foundation in finance processes and ERP systems. The ideal candidate has hands-on experience supporting Microsoft Dynamics 365 implementations and thrives in a collaborative, in-office environment where face-to-face interaction with users is essential.

You are comfortable taking direction while also working independently, bringing ideas forward, and continuously looking for ways to improve processes and outcomes.

Willow IT Pharmacist Enterprise Architect
Direct Hire | Full-Time | Remote – Prefer candidates in EST or CST Time Zones

Competitive Sign-On Bonus!

 

Position Overview

We are seeking a highly skilled and motivated Willow IT Pharmacist Enterprise Architect to join our team in a remote capacity (occasional travel may be required). The ideal candidate will bring both clinical pharmacy expertise and technical proficiency in Epic Willow and Beacon to support oncology workflows and ensure safe, effective, and efficient patient care. The role requires active U.S. pharmacist licensure and a strong background in oncology, with a preference for candidates who are already Epic certified on Willow, and ideally Beacon.

 

Key Responsibilities

• Serve as the primary IT Pharmacist for Epic Willow build, implementation, optimization, and support.
• Collaborate with medical oncologist, clinical pharmacy, oncology nursing and IT teams to design and optimize workflows that improve oncology treatment planning, order sets, and medication management.
• Participate in system build, testing, validation, and documentation activities in Epic Willow and Beacon.
• Analyze, design, and implement oncology protocols, treatment plans, and order sets to align with clinical standards of care.
• Troubleshoot issues and provide support to end-users, ensuring timely resolution of Beacon/Willow-related problems.
• Partner with key stakeholders to identify opportunities for system enhancements and workflow improvements.
• Ensure compliance with regulatory standards, patient safety initiatives, and organizational policies.
• Participate in ongoing education and training to maintain Epic certifications and stay current with oncology and pharmacy best practices.

 

Qualifications

Required:

• Licensed Pharmacist in the U.S. (any state).
• Strong oncology background (combination of clinical and/or IT).
• Experience with Epic.
• Ability to achieve and maintain Epic certifications.
• Epic experience strongly preferred.

 

Preferred:

• 1^st Preference: Epic Willow and Beacon certifications.
• 2^nd Preference: Epic Beacon certification and able to obtain a Willow certification within 60 days of employment.
• 3^rd Preference: An oncology background that is able to obtain Willow and Beacon certifications within 60 days of employment.
• Experience in building oncology protocols, treatment plans, and order sets.
• Prior experience in pharmacy informatics roles.

 

 

Title: User Experience Researcher

Location: Milwaukee, WI OR New York, NY

Type: Hybrid (2-3 days onsite per week, dependent on location) 

Duration: End of 2026 

Perks: Competitive Rates and Benefits

 

As a UX Researcher for our Fortune 500 client, you will collaborate closely with product, design, and development teams to champion the voice of the user, addressing their needs, pain points, and behaviors. You’ll design and execute end-to-end research projects that provide actionable insights and drive product innovation.

 

About the Team: You’ll join a team of 8 UX Researchers who focus on crafting seamless digital experiences for a diverse set of stakeholders, including clients, field teams, and home office customer service groups. Our team ensures that user-centric thinking drives decision-making across the organization.

 

Work Schedule:

• Monday to Friday, 8 AM to 4 PM or 9 AM to 5 PM CST.

 

Key Responsibilities:

• Partner with cross-functional teams to understand user challenges and advocate for their needs.
• Determine the appropriate research methodologies to address stakeholder questions.
• Lead research initiatives from project kick-off through data collection, analysis, and presentation of findings.
• Create UX Research artifacts, including research proposals, moderator guides, and detailed reports.
• Synthesize complex research data into clear, actionable insights.
• Identify and capitalize on unmet research opportunities to enhance the user experience.
• Recruit and manage a diverse pool of research participants from internal and external sources.
• Act as a central resource for user insights, helping to guide product decisions across the organization.

 

Must-Have Skills:

• Strong, clear, and confident communication of research findings and insights.
• Solid foundation in research methodologies, with 2+ years of formal UX research experience.
• Effective stakeholder management, ensuring research insights are aligned with business needs.
• Highly detail-oriented, with the ability to synthesize and present data in an organized manner.

 

Required Qualifications:

• Master’s degree or higher in Human-Computer Interaction (HCI), Psychology, Human Factors, Social Science, or a related field.
• Proficiency in both qualitative and quantitative research methods, including contextual inquiry, usability testing, interviews, surveys, focus groups, and competitive benchmarking.
• Experience using UX research tools such as OptimalSort, UserZoom, or UserTesting.com.
• Familiarity with survey platforms like Qualtrics or SurveyMonkey.
• Ability to work autonomously in a fast-paced, often ambiguous environment.
• Willingness to challenge existing assumptions and think creatively when addressing user needs.

 

Nice-to-Have Skills:

• Desire for a team environment with strong collaboration skills.
• Interest in navigating the complexities of a large corporate environment.
• Experience in recruiting and managing participants for research studies.
• Ability to elegantly communicate complex research findings to a wide variety of stakeholders.
• A creative, solution-oriented mindset that thrives on tackling ambiguity and uncertainty.

 

Junior API Integration Engineer
Direct Hire | Atlanta, GA

Are you a visionary technology leader ready to make an impact? Our client is seeking a highly motivated Junior API Integration Engineer to lead solutions implementation projects, spearhead AI initiatives, and drive API integrations across product offerings. This hands-on role requires a strategic thinker with deep technical expertise and the ability to collaborate effectively with C-level executives and senior leadership.

Key Responsibilities:

• Lead Solutions Implementation Projects: Drive technology solutions from conception to completion, ensuring alignment with organizational goals and timelines.

• AI Project Leadership: Implement and lead AI initiatives, leveraging cutting-edge technologies to enhance business outcomes.

• API Integration: Utilize APIs to integrate and optimize products, ensuring seamless connectivity and functionality.

• Strategic Collaboration: Partner with C-level executives and senior leadership to define strategies, develop technology roadmaps, and align solutions with business objectives.

• Stakeholder Management: Build and maintain strong relationships with key stakeholders, ensuring clear communication and collaboration across the organization.

• Performance Monitoring: Establish metrics and benchmarks to evaluate the impact and effectiveness of technology initiatives, driving continuous improvement.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.

• Experience: 2-5 years in hands on API integration

• Technical Expertise: Knowledge and passion for AI technologies, LLMs, and emerging technology trends.

• Communication: Excellent interpersonal and communication skills, capable of engaging effectively with C-level executives and senior leadership.

• Strategic Thinking: Skilled in developing and executing technology strategies that drive innovation and organizational success.

Work Arrangement:

• Onsite for the first 90 days to ensure a smooth onboarding and alignment with team objectives.

• Transition to a hybrid schedule thereafter.

Why Join:
This is a unique opportunity to work at the forefront of technology, lead transformative projects, and collaborate with executive leadership to drive innovation and business impact.

Salesforce Technical Lead / Release Manager

Location: Hybrid, 3 days – Cumberland Area, Atlanta, GA
Job Type: Full-time

About the Role
Our client, a fast-growing company in the building materials and services industry, is seeking a Salesforce Technical Lead to drive technical direction, oversee offshore development, and manage the end-to-end Salesforce release process.

Key Responsibilities

• Lead technical implementation and architecture decisions across Salesforce features

• Guide offshore development teams and troubleshoot technical issues

• Review code for quality, performance, and adherence to best practices

• Manage full release cycles, including deployments, testing, and documentation

• Ensure solutions are scalable, efficient, and aligned with business needs

What We’re Looking For
Required:

• 5+ years of Salesforce development (Apex, LWC, Flows)

• Strong code review and technical leadership experience

• Experience guiding offshore teams

• Deep understanding of Salesforce architecture and development standards

• Salesforce Platform Developer I (Developer II preferred)

Preferred:

• Experience with release management in enterprise environments

• Familiarity with Agile/Scrum and CI/CD pipelines

• Comfortable working with distributed teams across time zones

Why Join This Opportunity

• Lead the technical direction of a high-impact platform

• Hybrid work model with a collaborative team

• Competitive salary and opportunity for growth

System Architect

 Remote (U.S.) | Full-Time | Quarterly Travel

 We are partnering with a mid-market growing organization that is investing heavily in modern architecture, cloud transformation, and scalable systems. Their newly established Enterprise Architecture group is growing, and they are hiring a System Architect to help shape the next generation of business and technology capabilities.

 This is a high-impact role for someone who understands how to navigate enterprise complexity, influence decisions without authority, and design flexible, scalable systems that serve both business and technical goals. Candidates must be able to think strategically while still being willing to get hands-on when the work requires it.

 The Role

 The System Architect plays a core role in defining and communicating the technical and architectural vision within a SAFe environment. This position partners closely with Product, Agile teams, the Release Train Engineer, and business stakeholders to ensure architecture consistently aligns with enterprise priorities.

 The architect will support the the organization’s largest Release Trains. This requires the ability to manage multi-system architecture, connect high-level strategy with technical execution, and guide teams through complex design decisions, integrations, and architectural tradeoffs.

 What You’ll Do

 Align Architecture with Business Priorities

• Define enablers and create the architectural runway for upcoming features
• Participate in solution definition and PI Planning
• Define system-level NFRs and ensure architecture supports them
• Guide capacity planning for enablement and architecture work

Define and Communicate Architecture Vision

• Present architectural direction during PI Planning and refine as new insights emerge
• Provide continuous guidance to Agile teams during implementation
• Use abstraction, set-based design, and architectural flexibility to support system evolution

Guide System Design and Evolution

• Collaborate with teams to identify design inconsistencies and propose solutions
• Support spikes and architectural experiments to validate assumptions
• Balance architectural intent with team capacity, available tools, and real-world constraints

Build Quality & Support DevOps

• Promote built-in quality, early problem identification, and sustainable design
• Help teams address NFRs in ways that reduce rework and risk
• Support architecture that enables continuous delivery and cloud scalability
• Guide decisions around tooling, environments, and infrastructure
• Enable instrumentation for performance, user behavior, and operational insights

 Must-Have Experience

 We are seeking someone who brings depth, humility, and the ability to influence without authority.

• Former full-stack developer who transitioned into architecture
• Strong preference for Java or Python backgrounds
• Open to candidates coming from Salesforce or Appian architecture and wanting to broaden
• Has architected multiple systems at once in a complex environment
• Strong integration architecture background
• Functional and technical experience with BPM
• Ability to communicate clearly with both business leaders and engineering teams
• Self-starter who can lead through influence
• Willingness to be hands-on as needed
• Experience working within SAFe or similar Agile enterprise models
• Experience with microservices architecture

 Preferred Experience

 These skills will set a strong candidate apart:

• Insurance industry experience
• TOGAF certification
• SAFe certification
• Knowledge of Snowflake
• Familiarity with GCP, as the organization recently modernized much of its environment in the platform

Are you a Vulnerability Management Operations professional that excels in problem-solving, can serve as a Qualys SME, and drive the operations of a global enterprise company’s vulnerability management program?

 

Serving as a Vulnerability Management Analyst, you be responsible for identifying and addressing existing security gaps and mitigating any future threats to the organizations technical landscape. You will also assist with process improvement, provide recommendations for continuous improvements and serve as a change agent to usher in new and improved processes and procedures in Security Operations. 

 

This is a full-time, permanent opportunity that is located in Sandy Springs, GA with a hybrid schedule! This role comes with competitive compensation, benefits, and more. You will also have the opportunity to work with one of the world’s largest manufacturers in its category.

 

Requirements

 

• Bachelor’s degree in a related field 
• 5 – 7 years of vulnerability management and/or security operations experience.
• 5-7 years ServiceNow experience or similar ITSM tool
• 3-5 years SCCM administration, package development & deployment
• Deep Qualys experience/knowledge. 
• Strong knowledge of OS level of Security
• Advanced knowledge of patching/vulnerability remediation
• Expertise in networking or Server Administration

Desired Skills:

• Experience with Tenable & Rapid 7
• Certification in Qualys Guard

 

If you are seeking an opportunity to advance your career as a Vulnerability Management Operations with an award-winning organization, please apply today for immediate consideration!

Job Title: Atlassian (Jira) & Identity Tools Administrator (Auth0 / IAM) Location: Atlanta, GA (In-Office Required) Job Summary

The Atlassian (Jira) & Identity Tools Administrator is a key member of the SRE organization responsible for the configuration, administration, governance, and optimization of enterprise platforms including Jira, Jira Service Management, Confluence, Auth0, and additional DevOps and productivity tools.

This role ensures these platforms operate reliably, securely, and efficiently while supporting the organization’s Agile, DevOps, identity governance, and modernization initiatives. The administrator will partner closely with SRE, Development, Product, Security, and Infrastructure teams to streamline workflows, enhance identity and access governance, and deliver tool capabilities that improve operational performance and velocity.

This is a role with opportunities to grow into senior and lead responsibilities as our tooling ecosystem evolves. Key Responsibilities

Atlassian Administration (Jira, JSM, Confluence)

• Administer and maintain Jira Software, Jira Service Management, and Confluence in a governed enterprise environment.
• Design and implement workflows, screens, fields, automation rules, SLAs, permissions, and service catalogs.
• Support Agile, Scrum, and SAFe frameworks (boards, templates, release trains).
• Optimize system performance, archive unused content, and maintain configuration consistency.
• Develop dashboards and reporting for engineering, product management, and leadership.
• Manage integrations with tools such as GitHub, Slack, Port.io, Opsgenie, and CI/CD platforms.

Auth0 Identity & Access Administration (IAM)

• Administer Auth0 tenants including applications, APIs, rules, actions, hooks, and security policies.
• Configure SSO/SAML/OIDC/OAuth2 authentication and authorization flows.
• Implement and manage MFA, identity governance workflows, and privileged access patterns.
• Monitor logs and anomalies, partner with Security on incident review and remediation.
• Support onboarding new applications to Auth0 and identity lifecycle improvements.

Enterprise Tools, Integrations & DevOps Support

• Administer and govern enterprise tools such as Terraform, GitHub, Jenkins/CI tools, monitoring systems, Port.io, Slack integrations, and access management utilities.
• Manage role-based access, provisioning/deprovisioning, and adherence to security and compliance standards.
• Evaluate and onboard new tool integrations to improve automation, collaboration, and engineering productivity.
• Maintain documentation, runbooks, version upgrades, and configuration baselines.

Operational Excellence & Governance

• Serve as subject matter expert for Atlassian tools, Auth0, and related enterprise platforms.
• Provide Tier 2/3 support for tool issues, workflow configuration, and access investigations.
• Support audits, identity access reviews, and compliance requirements.
• Participate in change management activities and ensure governance around tool usage.
• Lead optimization initiatives including tool consolidation, license rationalization, and workflow automation Required Qualifications and Skills

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field (or equivalent experience).
• 3–6 years of experience administering Jira, Confluence, and/or JSM in an enterprise environment.
• Hands-on experience with Auth0, SSO, SAML, OIDC, OAuth2, and MFA configuration.
• Strong understanding of IAM concepts, identity lifecycle, and access governance.
• Proficiency with Jira workflow configuration, automations, permission schemes, and role management.
• Familiarity with Agile and DevOps practices.
• Experience with scripting or automation using JavaScript, Python, or JSON-based rule authoring.
• Strong analytical, troubleshooting, and documentation skills. Preferred Experience

• Atlassian ACP certification (Admin or Jira Service Management).

• Auth0 certification or equivalent IAM training.

• Experience supporting CI/CD pipelines, GitHub administration, or enterprise DevOps tools.

• Experience with Okta, Azure AD, or Workday-based identity lifecycle systems.

• Exposure to environment management, SDLC workflows, or SRE practices.

• Prior involvement in tool consolidation or modernization initiatives.

Competencies & Behavioral Attributes

• Strong communication skills and ability to interface with technical and non-technical stakeholders.

• High attention to detail, organization, and documentation quality.

• Problem-solving mindset with ability to drive issues to resolution.

• Ability to work both independently and collaboratively within cross-functional teams.

• Demonstrated commitment to security, compliance, and operational rigor.

• Customer-service oriented approach.

Position Impact

This role directly supports enterprise-wide modernization efforts, identity governance, DevOps maturity, and tool standardization.

Title: Lead IT Engineer
Location: Atlanta, GA (On-Site) – Buckhead
Type: Full Time

Role Summary

We are seeking a Lead IT Engineer to take ownership of internal IT systems and day-to-day technology operations. This role is responsible for ensuring that core IT services—spanning devices, identity, collaboration tools, and office infrastructure—operate securely, reliably, and in alignment with business needs.

This is a hands-on leadership position for someone who enjoys solving technical problems while also mentoring others, improving processes, and shaping how IT supports the organization as it grows.

What You’ll Own

• Overall health and operation of IT systems across Mac and Windows environments

• Identity, access, and device management solutions that ensure secure and seamless employee access

• Collaboration and productivity platforms used across the organization

• Office-based IT infrastructure, including networking, hardware, and user-facing technology

• IT support operations for both on-site and remote employees

• Vendor relationships, licensing, and IT-related budgeting

Key Areas of Responsibility

• Maintain and evolve internal IT infrastructure, ensuring systems remain secure, current, and reliable

• Manage identity and access platforms, including user lifecycle management and application integrations

• Administer productivity and collaboration tools, providing both operational oversight and end-user support

• Oversee domain-related services and internal network configurations to support business applications

• Ensure office IT environments are well-supported, including hardware provisioning and connectivity

• Lead IT support efforts by prioritizing issues, improving response times, and guiding best practices

• Partner with security stakeholders to enforce policies related to access control, endpoint protection, and data privacy

• Manage IT vendors, contracts, and licensing while contributing to budget planning and cost optimization

What You Bring

• 10+ years of experience in IT systems administration, support, or infrastructure roles

• Strong working knowledge of macOS and Windows environments, including provisioning and troubleshooting

• Hands-on experience with identity and access management platforms such as Okta (JumpCloud experience is a plus)

• Proven expertise administering Google Workspace and Microsoft 365 environments

• Solid understanding of networking fundamentals, domain management, and office IT infrastructure

• Experience supporting hybrid or distributed teams with both on-site and remote users

• Ability to balance tactical support with longer-term systems improvement

Leadership & Collaboration

• Experience leading or mentoring IT team members or managing external vendors

• Strong organizational and project management skills with a focus on operational efficiency

• Clear communicator who can translate technical topics for non-technical audiences

• Trusted partner to teams across the business

Preferred Background

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline

• Experience improving IT operations in a growing or evolving organization