Overview:
We’re seeking an experienced NOC Engineer to join our network operations team supporting large-scale enterprise and carrier-grade environments. This role is responsible for monitoring, troubleshooting, and maintaining network infrastructure across legacy and modern systems, ensuring uptime and optimal performance. The ideal candidate will have deep hands-on experience with Cisco and Juniper network gear, strong routing protocol expertise, and a proactive approach to network reliability and service restoration.
Key Responsibilities:
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Monitor network infrastructure and respond to incidents impacting availability, latency, and performance.
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Troubleshoot and resolve routing, connectivity, and hardware issues across Cisco and Juniper platforms.
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Perform root cause analysis and create detailed documentation (MOPs, diagrams, and post-incident reports).
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Participate in the 12 a.m. – 6 a.m. maintenance window for planned changes, upgrades, and testing.
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Support network migrations, site due diligence, new equipment installations, firewall requests, and break/fix tickets via ServiceNow.
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Contribute to network drawings, documentation, and continuous process improvements.
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Participate in the on-call rotation (1 week at a time, currently every 4 weeks, moving to every 6 weeks).
Must-Have Qualifications:
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5+ years of professional NOC or network engineering experience.
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Strong hands-on experience with Cisco and Juniper equipment (legacy gear, 15–25 years old—not data center gear).
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Proven ability to design and troubleshoot BGP, OSPF, and VRF routing environments.
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Solid understanding of T1, Ethernet, and Async technologies.
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Experience writing and executing Methods of Procedure (MOPs).
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Excellent documentation, analytical, and communication skills.
Preferred Skills:
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Experience with firewall configurations and network migrations.
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Familiarity with ServiceNow for incident and change management.
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Ability to work effectively in a fast-paced, team-oriented environment.
Team & Projects:
You’ll support initiatives such as network migrations, site due diligence, equipment installations, network drawings, and break/fix activities. The team values precision, collaboration, and accountability in maintaining critical network systems.