IT Engineer

Employment Type: Full-Time

About the Role

We are seeking an experienced IT Engineer to support and enhance a modern technology environment serving a distributed workforce. This role is responsible for the administration, security, automation, and day-to-day operation of core IT systems, with a strong focus on Google Workspace, identity management, endpoint security, and cloud-based services.

The ideal candidate combines traditional systems administration expertise with a passion for automation and AI-assisted workflows. You’ll play a key role in maintaining secure, reliable IT operations while identifying opportunities to improve efficiency through scripting, integrations, and modern tooling.

Key Responsibilities

Google Workspace Administration

• Manage Google Workspace environments, including Gmail, Google Drive, Google Vault, Groups, and Admin Console settings.
• Administer user lifecycle processes, including onboarding, offboarding, account provisioning, and role-based access management.
• Configure and maintain email routing, archiving, retention policies, and security controls.
• Manage mobile device administration and compliance policies.

Identity & Access Management

• Administer SSO and identity platforms such as Okta and similar solutions.
• Configure and maintain Multi-Factor Authentication (MFA) policies.
• Automate user provisioning and de-provisioning across integrated systems.
• Ensure compliance with access control and security standards.

Infrastructure & Security

• Manage DNS records, domain authentication, and email security technologies.
• Support remote access technologies, VPN services, and secure connectivity solutions.
• Implement and maintain endpoint security solutions for Windows and macOS environments.
• Monitor and respond to security alerts, audit findings, and compliance requirements.

Automation & AI-Assisted Operations

• Develop scripts and internal tools to automate routine IT operations.
• Utilize AI-powered tools to assist with troubleshooting, scripting, documentation, analysis, and process optimization.
• Improve operational efficiency through automation of user management, reporting, compliance checks, and system administration tasks.
• Evaluate emerging technologies and automation opportunities.

Backup, Recovery & Business Continuity

• Manage backup strategies for cloud-based systems and collaboration platforms.
• Support disaster recovery planning and testing efforts.
• Ensure data integrity, redundancy, and recoverability across critical systems.

End User & Platform Support

• Provide advanced technical support for both local and remote employees.
• Troubleshoot issues involving operating systems, collaboration tools, identity platforms, and networking.
• Support third-party business applications and integrations.
• Document procedures, configurations, and support processes.

Monitoring & Reporting

• Monitor platform health, system activity, and security posture.
• Review audit logs, compliance reports, and operational metrics.
• Implement monitoring tools and alerting mechanisms to proactively address issues.

Required Qualifications

• 7+ years of experience in IT support, systems engineering, infrastructure engineering, or a related field.
• Hands-on experience administering Google Workspace environments.
• Strong experience with identity and access management solutions, including SSO and MFA platforms.
• Experience supporting both Windows and macOS environments.
• Knowledge of DNS management, email security, and remote access technologies.
• Strong troubleshooting and problem-solving skills.
• Experience with endpoint security and device management solutions.
• Working proficiency in one or more scripting languages, such as:
  • Python
  • PowerShell
  • Bash
  • Google Apps Script
• Experience supporting both onsite and remote users.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant industry certifications.
• Experience with:
  • Okta
  • CrowdStrike
  • JumpCloud
  • Google Vault
  • VPN technologies
• Familiarity with AWS, Azure, or Google Cloud Platform.
• Experience with virtualization platforms such as VMware or Hyper-V.
• Knowledge of backup and disaster recovery solutions.
• Experience integrating and managing third-party SaaS applications.