Job Title: IT Business Support Analyst (Inventory Automation)
Location: 100% Remote (EST, CST, or Mountain Time Preferred)
Duration: 12-Month Contract with Strong Potential for Extension and/or Conversion
About the Opportunity:
Our enterprise-level client with a global presence is seeking an IT Business Support Analyst to support a critical Inventory Automation platform and related enterprise applications. This role serves as a key liaison between business users, IT teams, operations, vendors, and development teams to ensure application reliability, successful system integrations, and a positive user experience.
This is an excellent opportunity for someone who enjoys solving complex technical problems, working across multiple teams, and contributing to large-scale system modernization and data migration initiatives.
Key Responsibilities:
— Manage and resolve ServiceNow tickets related to application support, system integrations, and platform lifecycle issues.
— Support data migration and platform consolidation efforts from legacy systems to future-state solutions.
— Collaborate with IT, Software Engineering & Development, Operations, vendors, and business stakeholders to troubleshoot and resolve issues.
— Monitor application performance and identify opportunities for process and system improvements.
–Assist with system enhancements, releases, testing, and site activations.
–Create and maintain technical documentation, support procedures, and system configuration records.
— Support user onboarding, training, and adoption activities.
— Analyze issues, identify root causes, and coordinate resolution across multiple teams.
Required Qualifications:
— Experience supporting enterprise applications in a business-facing IT environment.
— Strong troubleshooting, analytical, and problem-solving skills.
— Experience managing and resolving ServiceNow tickets.
— Ability to work independently while collaborating effectively with cross-functional teams.
— Strong communication and customer service skills.
— Experience supporting system integrations, application lifecycle activities, or data migration initiatives.
— Proficiency with Microsoft Excel for tracking, reporting, and analysis.
Preferred Qualifications:
— Experience supporting inventory management, automation, asset management, or operational technology platforms.
— Data center industry experience.
— Experience working with software development or application support teams.
— Exposure to enterprise system implementations, upgrades, or migrations.
What We’re Looking For:
This position goes beyond traditional help desk support. The ideal candidate is a critical thinker who can analyze complex issues, coordinate across multiple stakeholders, and contribute to long-term platform improvements. Success in this role requires strong communication skills, technical curiosity, and the ability to work effectively in a collaborative, fast-paced environment.
Additional Information
— Fully remote position.
— Mountain Time preferred; Central and Eastern Time candidates will also be considered.
— Approximately 12-month engagement.
— Strong potential for contract extension and/or conversion to a permanent position.
— Standard 40-hour work week.
Interview Process
— Initial Microsoft Teams interview
— Panel interview
— Final discussion with leadership
If you’re looking for an opportunity to support enterprise technology initiatives while working with a collaborative team on high-impact projects, we’d love to hear from you.