Helpdesk Support Analyst (Level 1)
Direct Hire or CTH
A Help Desk Level 1 will provide first-line technical support to employees, focusing on troubleshooting software, imaging/deploying PCs, and supporting Microsoft 365 services (Exchange, Teams, SharePoint). Key responsibilities include resolving hardware/software issues, managing Active Directory, handling tickets promptly, and documenting IT processes, often in a hybrid or office environment.
Key Responsibilities and Skills
Technical Support: Troubleshooting hardware, software, and network connectivity.
Infrastructure Management: Administering Active Directory, including user management and group policies.
Device Deployment: Imaging and deploying workstations.
Collaboration: Working with the IT team to resolve issues and improve processes.
Communication: Providing excellent customer service and technical support to users.
Requirements
Experience with Microsoft 365 and Windows environment.
Strong troubleshooting skills and proficiency in PC imaging.
Knowledge of Active Directory.
Good communication skills for addressing end-user needs.