ERP Support Specialist

Title: Application Support Specialist

Location: US based, Fully Remote
Type: Direct Hire / Full-Time

About the Opportunity:

A well-established, multi-location organization is seeking an ERP / Application Support Specialist to join its Information Technology team. This role is ideal for someone who enjoys working at the intersection of technology and business operations, supporting critical enterprise applications while helping drive process improvements and system enhancements.

The ERP / Application Support Specialist will play a key role in maintaining and optimizing the organization’s ERP, CRM, and integration platforms, ensuring users have the tools and support needed to operate efficiently across multiple business functions.

Key Responsibilities:

• Provide day-to-day support, troubleshooting, and maintenance for enterprise business applications, including ERP, CRM (SalesForce), and integration platforms.
• Identify opportunities for system enhancements, workflow improvements, and process automation.
• Partner with business stakeholders to gather requirements and recommend technology solutions that improve operational effectiveness.
• Serve as a liaison between business users and technical teams to support system updates, enhancements, and customizations.
• Participate in cross-functional initiatives involving business process improvement, application integration, and digital transformation efforts.
• Support integrations with third-party applications, APIs, and custom-developed solutions.
• Assist with change management activities, including testing, communication, and user adoption of new functionality.
• Coordinate and support system testing and user acceptance testing (UAT) for enhancements and releases.
• Create and maintain documentation related to system configurations, workflows, procedures, and best practices.
• Provide occasional after-hours and weekend support for system maintenance and critical issue resolution.

Qualifications:

• 2–4 years of experience supporting Microsoft Dynamics NAV 2016 or a comparable ERP platform.

• Strong understanding of ERP functionality, including:

— Financial Management

— Inventory Management

— Sales Operations

— Purchasing and Procurement

• Experience with reporting and business intelligence tools such as Jet Reports, Power BI, or similar solutions.
• Familiarity with integrating ERP platforms with third-party applications and business systems.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve application-related issues.
• Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and experience working across departments and project teams.

Preferred Qualifications:

• Experience supporting CRM platforms and enterprise integration solutions.
• Experience participating in ERP upgrades, migrations, or modernization initiatives.
• Experience developing user documentation, training materials, and conducting end-user training sessions.
• Background supporting organizations with complex operational, distribution, logistics, service, rental, or inventory-driven environments.

What You’ll Receive:

• Competitive compensation and benefits package.
• Opportunity to support business-critical applications that directly impact company operations and growth.
• Exposure to enterprise technology initiatives and cross-functional projects.
• Professional development and ongoing learning opportunities.
• Collaborative team environment with opportunities to contribute to process improvement and innovation.

This confidential search is being conducted on behalf of a growing organization seeking a technically strong, business-minded Application Support Specialist who can help maximize the value of its enterprise applications while supporting users across the organization.