Ecommerce Specialist
POSITION DESCRIPTION
Position Title: eCommerce Specialist (Operations & Partner Support)
The eCommerce Specialist supports day-to-day eCommerce operations and partner enablement by providing front-line support, maintaining website content, executing routine updates, and performing administrative/clerical tasks required to keep eCommerce operations running smoothly. This role is responsible for execution and support work so the eCommerce Analyst role can remain focused on analytics, optimization, and solutions delivery.
Key Responsibilities Partner Support & Issue Intake (Front-Line Support)
- Provide general eCommerce support to sales partners, including answering questions and assisting with routine requests.
- Serve as an initial point of contact for partner requests and troubleshooting; escalate complex issues to the Corporate eCommerce Manager or Analyst as needed.
- Ensure timely resolution of routine issues, content requests, and operational tasks. Site Maintenance & Content Updates (Clerical / Execution Work)
- Maintain Popup stores and perform requested updates to sales partner websites.
- Update and publish website content using HTML, including footer copy, blog posts, product page updates, and basic page edits.
- Maintain technical content accuracy by executing approved updates to websites (content entry/updates, basic formatting, publishing).
- Manage and update web content including product pages and customer reviews. Marketing Execution Support
- Support eCommerce marketing efforts through routine execution tasks, including: o maintaining the marketing calendar o executing email campaigns as directed o creating and maintaining coupon codes and source codes
- Assist with campaign setup tasks and post-campaign updates as needed. Operational Coordination
- Track and document requests, updates, and completion status (ticketing, spreadsheets, or other tools as assigned).
- Support the Corporate eCommerce Manager and Marketing team with administrative tasks and other related duties as assigned. Qualifications
- General knowledge of eCommerce operations, interactive marketing, or website content management (equivalent to two years of college).
- HTML experience required for website content updates.
- Strong troubleshooting skills; ability to identify root cause for routine issues and recommend next steps.
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to communicate technical concepts in a clear, partner-friendly way.
- Proficiency with Microsoft Office, including Excel.
- Flexible and adaptable to changing business needs. Experience
- 1 year of experience in eCommerce, interactive marketing, website operations, or related field preferred.
- 2–3 years of customer support or sales experience is a plus.