Analyst/Architect, MyChart
Direct Hire
Remote
Our client, a large hospital system with a growing technology team, is adding a new role of Architect, MyChart. This role will be responsible for designing and maintaining the organization’s current application architecture and assesses potential impacts of future architecture on current applications. Identifies future system needs, researches, identifies, and plans for the technology that will eventually become necessary to implement at the application level. Develops application solution architectures which align organizational requirements with the functionality and constraints of the off-the-shelf software and related technology solutions.
Duties & Responsibilities
• Optimizes application usage and workflow efficiency by integrating key systems.
• Assigned areas include but are not limited to: MyChart and other Digital Patient Engagement Applications.
• Serves as a solution expert for upgrades and services for reported issues or for assigned projects.
• Maintains, updates, designs, and develops assigned applications by translating organizational needs.
• Collaborates with operations leaders and end users of the system to design, build, test, train, implement, evaluate, and provide maintenance to assigned applications.
• Educates and develops Application Analysts, Application Consultants, and other team members.
• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems.
• Provides on-call coverage as deemed appropriate by management.
• Identifies and escalates production-critical issues to appropriate IT personnel.
• Uses ticketing system to log and monitor tickets.
• Participates in projects as deemed appropriate by management.
• Evaluates and corrects issues involving configuration of applications.
• Participates in Disaster Recovery planning, implementation, and testing.
Education, Experience, and Qualifications
• Minimum of a bachelor’s degree in Business, Technology, or related field.
• Minimum of 5 years of relevant IT or Healthcare experience relevant to Epic/MyChart.
• Active MyChart certification.
• Excellent verbal and written communication skills are required.
• Must have the ability to work nights and weekends as needed to support the business (low volume on-call rotation).